Arup Chatterjee Email & Phone Number

Kolkata, Wb, In

India

Launching, Setting Up & Execution of Distribution of Insurance ProductsHighlights• Part of Leadership Team• Products: Life Insurance & Non- Life Insurance• Manage a team of 400+ employees• All functions- HR/Training & Quality/ Operations/Administration/Sales/Telesales reporting directly• Managing Service Quality & Audit Processes• Set up Various Distribution Models- FOS, Face to Face, Direct Marketing, Wealth Cross Sell, FOREX Cross Sell• Developing business strategies, translating it to an operation plan and executing it with the aim of improving market penetration and share• Ensuring long term viability and competitiveness of the business by identifying evolving trends and preparing the business to face the ensuring challenges / threats• Monitoring completion, collecting data and analysing market intelligence• Developing capacity & capability within team which helps in expansion• Improving process and implementing best practices• Put in Best In Class Quality Processes & Renewal Processes• Complete P&L responsibility

India

Setting Up & Execution of Distribution of Insurance Products & Protection PlansHighlights• Part of Leadership Team• Products: Life Insurance, Health Insurance, Travel Cards, Health Cards• Manage a team of 200+ employees• All functions- HR/Training & Quality/ Operations/Administration/Sales/Telesales reporting directly• Month on Month P&L management with an Annual EBIDTA of INR 17 Million

India

Senior Vice PresidentLaunching, Setting up & Execution of the Financial Services, Real Estate and Mortgage BusinessHighlights• Part of the India Leadership team• Independently set up Eastern India (West Bengal, North East, Bihar, Jharkhand & Orissa)• Products: Life Insurance, Health Insurance, Credit Cards, Mortgages & Unsecured Lending• Manage a large team of 350+ employees• All functions – HR/Sales Excellence / Business Excellence / Administration / Sales / Telesales report directly to me• Developing business strategies, translating it to an operation plan and executing it with the aim of improving market penetration and share• Ensuring long term viability and competitiveness of the business by identifying evolving trends and preparing the business to face the ensuring challenges / threats• Monitoring completion, collecting data and analysing market intelligence• Developing capacity & capability within team which helps in expansion• Improving process and implementing best practices• Making Revenues of close to INR 70 Million in 2012-13• Overall P&L Responsibility---------------------------------------------------------------------------------------------------------------------------• Setting up and execution of the Real Estate and Mortgage business through the Telesales & Feet on Street Model• Setting up the Sales, Business Development, Marketing, Training & Commercial Team• Setting up the Pre Sales and After Sales Operations • Responsible for Business Partnerships with Developers in East• Responsible for End to End Business Set up & Execution • Developing Marketing & Business strategies, translating it to an operation plan and executing it with the aim of improving market penetration and share• Ensuring long term viability and competitiveness of the business by identifying evolving trends and preparing the business to face the ensuring challenges / threats• P&L owner

India

Highlights Responsible for setting up from inception the entire unsecured business (Ex: Cards) for Deutsche Bank’s Northern and Eastern India. Conceptualised and Implemented entry level strategies ranging from New Product Development, hiring key people, Channel Acquisition, Marketing to Credit & receivable management. Managing a 30million portfolio with significant contribution to revenues among all consumer bank divisions in Deutsche Bank, India. Responsible for the P&L for the Region  Hired and groomed a Core team spanning all aspects of business. This was done by identifying the best talent in the industry and building a culture that helped people to excel. Played a key role in designing and launching the entire unsecured product suite for the Bank  Pioneered the development of differentiators in a crowded market place in order to build brand salience Played a pivotal role in significantly increasing the number of Retail Distributors in the Region. Ensured, notwithstanding difficult market circumstances, that business growth went hand in hand with portfolio quality by inculcating a Risk based Sales approach across the Region.Achievements  Set up Eastern India operations for Personal Loans from scratch Acquisition of INR 10 million+ in the East- in 2007-2008 Achievement of 140% of Budgets Highest Efficiency in the Proprietary Sales Force across the country No 1 Region in terms of EBIDTA- in 2007-2008

India

Key Deliverables Responsible for Channel profitability across the country Responsible for Service Quality, Compliance and Cross Sell Responsible for Productivity of all channels across the CountryAchievements Increased Productivity of the SCFL (Largest channel) in 2006 by 122% Clearance of Group Audit with positive remarks Reduction in Costs by 10% Area Sales Manager, Unsecured Lending& Smart Credit; May 2004 to Dec 2005Key Deliverables Accountable for sourcing asset products of the bank through a team of 80 Proprietary Sales Executives. Managing a 50million portfolio with chief responsibilities pertaining to Sales and Credit with a focus on overall profitability of the Regional Proprietary Sales Unit- Kolkata Played a key role in setting up the proprietary Sales force channel in Kolkata Pivotal in ensuring that sales growth went hand in hand with portfolio quality by inculcating a Credit based Sales approach across the team.Achievements Established the Eastern Region- PSF as one with the lowest Delinquency and Credit Losses in the country. Achieved the same through regular feedback from credit/collections. Created a best in class team which resulted in 140% achievement Awarded as the No 1 Sales Manager in 2005-2006 in terms of Book Size, Fee collection, NII. Was rated in the top 3% percentile in the Bank (Rated 1B in 2005)

India

Key Deliverables Responsible for Managing all Corporate Agencies, Brokers and part of Bancassurance for the Northern India. Established new Corporate Agencies and taken them up the learning curve to make PAN India Number 1. Number 1 Sales Manager for 2 consecutive Years Awarded ‘Best Management Trainee- 2002-03’

Mba, Sales & Marketing

B.Com(Hons), Commerce, Maths, Economics

Clas X11, Commerce With Maths