Arnold G. Email & Phone Number

Colombia

• Ensures existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements.• Primarily responsible for support for diagnosing, troubleshooting and debugging complex software integrations and network systems.• Reports design, reliability and maintenance problems or bugs to engineering/software engineering teams.• Provides support to customer/users where the product is highly technical or sophisticated in nature.• Gathers data, tests and replicates problems. Answers questions related to configuration and operation by testing, reviewing code (if available) and reviewing documentation.

Responsible for the implementation and integration of a recording platform at the customers site while following defined methodology, processes, system requirements and customer specific needs. Work with the project team from the sales to services transition through the implementation phases to the completion of the test plan and closure of the project and assist with any technical questions regarding the solution from the kick-off of the project until turnover of the delivered solution to our support center and ensure that all components of the technical architecture are properly integrated and implemented. Work efficiently with quality and care from a home office environment and provide technical support and technical quality control throughout all stages of the project. Assist customers and their vendors with configuration requirements for all NICE Integration points providing technical expertise of the entire NICE product suite, implementation methodology and/or related technology. Report issues found during implementation and engage support teams for assistance as well as escalate to higher tiers and management as appropriate. Document and add Symptoms and Resolutions to the Nice Knowledge Base. Assist client's Administrators with questions and problems associated with: Configuration, administration, and management of users in the NICE system and provide basic application training and support the client's Engineers on the NICE applications as required. Assist with NICE projects, installations, and change management as a Subject Matter Expert (SME) to the client's environment and infrastructure. Manage the customer relationship and expectations, communicate effectively, troubleshoot and resolve technical issues. Maintain technical ownership of the project from start to finish. Effectively manage time and maintain regular communication and updates to both customer and management.

Bogotá D.C. Area, Colombia

systems engineer supporting VIP roles (CEO,CFO,COO). Manager of IT support staff.

Bogotá D.C. Area, Colombia

Web Media Supervisor for news website http://www.cmi.com.co and TV Broadcast.IT Support for VIP clients (CEO,CAO,COO,CFO,HR)Consulting Role in some tasks at IT Department.

Bogotá D.C. Area, Colombia

• Manager of local IT guy.• Onboarding manager for new employees.• Support role for mobile devices (IPhones/Android).• Support role for telepresence systems (POLYCOM).• Contributor on local projects (IT Policies, Software implementation)• Local Buyer for IT (Cellphones, computer accessories, laptops)• Administrator of IT local providers (Hardware, Software, Telecom services)

Incident Response, Service Request Fulfillment and Asset Management via Remedy.PC & Mac Troubleshooting, System Imaging, and Software Installation.Avaya VOIP Phone Moves Adds Changes and Feature Enablement.Cube Moves and deployment of new equipment to end-users.Onboarding of new employees.Support for home office employees using VPN.Support of mobile devices accessing email via McAfee EMM / Blackberry/ Windows Phone.Support for Windows 7 / 8, Mac OS X, Cisco Anyconnect VPN, McAfee Products, RSA & PledgeTokens, Citrix Xenapp.Support of telepresence systems (POLYCOM).Office IT Moves and Expansions.eWaste processing.Contributor on facilities and security projects.

Colombia

Incident Response, Service Request Fulfillment and Asset Management via Remedy.PC & Mac Troubleshooting, System Imaging, and Software Installation.Avaya VOIP Phone Moves Adds Changes and Feature Enablement.Cube Moves and deployment of new equipment to end-users.Onboarding of new employees.Support for home office employees using VPN.Support of mobile devices accessing email via McAfee EMM / Blackberry/ Windows Phone.Support for Windows 7 / 8, Mac OS X, Cisco Anyconnect VPN, McAfee Products, RSA & PledgeTokens, Citrix Xenapp.Support of telepresence systems (POLYCOM).Office IT Moves and Expansions.eWaste processing.Contributor on facilities and security projects.

Colombia

IT Systems Engineer, supporting:O.S’sInternet accessNews agencies services (AP,EFE,Reuters).Edition Process(MAC environment)Linux and Windows server applicationsNewscast website (www.cmi.com.co).IT support and tech assistant for CEO

Colombia

Support Engineer, responsible of encrypted data transmission using security software applied onLANs.

Colombia

IMDB (Item Master Data Base) Operator. Debugger for Colombia’s production dept. database.

Colombia

Support Engineer, responsible of encrypted data transmission using security software applied onLANs.

Manager of computer labs with Linux and Windows, performing preventive maintenances andnetwork configuration for GENERATION 21 platform.

Systems Engineer, Computer Engineering, Systems Engineer

Activities and Societies: Choir member (Tenor)

Telematics Network Design Specialist, Computer Networking, Telematics Network Design Specialist

High School, High School/Secondary Diplomas And Certificates, High School Diploma

Activities and Societies: President of Class (2000)