Arush Mathur Email & Phone Number

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India

Khatooshyamji

Jaipur

As a Branch Operations Head, heading a team of 28 members (12 Officers and 16 Outsourced). Key responsibilities included:1. Supervision of all operations at currency chest including Vault operations, cash processing, verifications, reporting to controllers through various software etc.2. Executing process flows/ methods for ensuring smooth and timely processing of cash.3. Liaison with RBI for issuance and remittance of currency ensuring proper control over Cash Retention Limit.4. Managing employee productivity to ensure peak & lean time load balancing.5. Monitoring regulatory, audit, compliance and control measures of the department.6. Taking up the escalated matters and providing timely resolution for the same.7. Complete coordination and management of vendors like CIT and Cash processing agencies. Coordination with RBI and Police officials for proper remittance of cash.

Kota, Rajasthan

As a Branch Operations Head, heading a team of 14 members (10 Officers and 4 Outsourced). Key responsibilities included:1. Executing process flows/ methods for smooth delivery of services at the branch customer floor area.2. Supervision of all branch operations including Front Desk operations, cash processing, verifications, Clearing etc.3. Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms in addition to complaints management4. Managing employee productivity to ensure peak & lean time load balancing.5. Monitoring regulatory, audit, compliance and control measures of the department.6. Taking up the escalated matters and providing timely resolution for the same.

Jaipur

Head, ATM Channel Management Center (ACMC) Jaipur1. Ensuring minimum down time for all the ATM(s) under our control and Proper coordination with our ATM Switch and other ATM related agencies.2. Effective cash management for all ATM(s), preventing cash out situations as well as surplus stuffing of cash.3. Overseeing operations (like Collection of all cheques, handling customer / branch queries, stationery) and overall administration of ATM Control Cell.4. Interaction with clients, vendors, agencies and branches for both functioning of ATMs and for maintenance of the premises of ANC (Working condition, infrastructure, and procurement of essential items).5. Ensuring reconciliation of ATM(s) with switch balance and relative GL heads in SA and SL on account of cash differences in ATMs on a daily basis.6. Ensuring proper maintenance of books of accounts, vouchers, log books etc., as per audit requirements.

Jaipur

Key responsibilities included:1. Executing process flows/ methods for smooth delivery of services at the branch.2. Supervision of all branch operations including Clearing, ATM Control Cell and Scanning Hub of Account Opening.3. Audit assignments including compliance of Internal audit, Structured audit and System & Procedure audit of the branch.4. Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms in addition to complaints management.5. Responsible for the system of inventory controls, cost control, branch administration and service standards of the branch. ATM Control Cell 1. Ensuring minimum down time for all the ATM(s) under our control and Proper coordination with our ATM Switch and other ATM related agencies.2. Effective cash management for all ATM(s), preventing cash out situations as well as surplus stuffing of cash.3. Overall administration of ATM Control Cell.4. Interaction with clients, vendors, agencies and branches for both functioning of ATMs and for maintenance of the premises of ANC (Working condition, infrastructure, procurement of essential items).5. Ensuring reconciliation of ATM(s) with switch balance and relative GL heads in SA and SL on account of cash differences in ATMs on a daily basis.6. Ensuring proper maintenance of books of accounts, vouchers, log books etc., as per audit requirements.Clearing Services 1. Processing of all range of clearing (inward & outward) instruments, ECS presentation and outstation cheques and Cash Management Service.2. Effective supervision of Clearing operations and Proper control on the department and the outsourced staff.3. Daily reconciliation of various zones and GL Heads pertaining to the department.4. Adherence to timelines of RBI and the Bank such as Outward Clearing Zones presentation and timely releasing & Regularisation of Zones and EOD.

As a Branch Operations Manager, C-Scheme, Jaipur Branch, headed a team of 15 members. Key responsibilities included:1. Executing process flows/ methods for smooth delivery of services at the branch customer floor area.2. Supervision of all branch operations including Front Desk operations, cash processing, verifications.3. Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms in addition to complaints management4. Managing employee productivity to ensure peak & lean time load balancing.5. Monitoring regulatory, audit, compliance and control measures of the department.6. Taking up the escalated matters and providing timely resolution for the same.Prior to this handled various departments of the branch including Cash and NRI Services. Cash Management 1. Responsible for managing cash receipt and payment to clients.2. Handling cash remittances (Inward and outward of cash).3. Supervision of cash processing.NRI Services 1. Servicing NRI Accounts,2. Buying/ Selling FOREX, TCs, etc,3. Collecting FCC and sending them for processing4. Handling the bulk TC purchase from the FFMCs. Core banking functions1. Processing of financial transaction and non-financial requests in bank accounts of the bank’s customers using the software FINNACLE.2. Resolution of escalated customer complaints & Ombudsman complaints.Appointed as Senior Officer, responsibilities included:1. Cash and Front Office Management of Ajmer Branch supervising all the desks.2. Back-up Branch Operations Manager of Ajmer Branch, heading a team of seven officers. Key responsibilities included Business generation from the existing/new customer base, Managing employee productivity to ensure peak & lean time load balancing, Monitoring regulatory, audit, compliance and control measures at the branch.

Appointed as Supervisor – Front Service Desk, responsibilities include:1. One point coordination for the M569 towns of Jaipur for all the processes.2. Provisioning and de-provisioning of services for entire Rajasthan Circle.3. Process owner of Bulk SMS for Jaipur region.4. Handling Routine Walk-ins and Responsible for Escalations of all Service Provisioning and de-provisioning Issues arising at the various Customer Contact Points in Jaipur Region.

Appointed as a Marketing Executive, looked after the promotion of all softwares and dealer management in the territories of Rajasthan, Agra, Kolkatta and Punjab. The last designation held was of Sr. Marketing Executive that involved the following responsibilities: 1. Promotion, sales and implementation of Dirghayu – the ultimate software for Life Insurance Professionals; BachatMitra and Nacstock. This includes contacting Insurance advisors, Small Saving Agents, Manufactures, Traders etc., and gathering new developments in the field to enhance our product.2. Heading a team of three executives and looking after a vast area of Rajasthan.3. Managing dealer and distribution network in the state of Rajasthan.4. Setting up of the Mumbai Branch of the company and launching of all the products in the highly competitive market. Headed the team of six persons and looked after the territories of Mumbai and Pune.

Mba, Marketing

India International Institute of Management

Graduation, B. Sc.

Senior Secondary, Physics, Chemistry, Maths

Secondary, General