• Developed culturally competent interventions by understanding diverse backgrounds of clientele while maintaining sensitivity towards their unique circumstances.• Evaluated program effectiveness regularly by analyzing data trends in client progress towards self-sufficiency, refining service delivery models as needed to optimize outcomes.• Conducted outreach efforts to expand reach of available services to underserved populations within the community, including homeless individuals and families facing housing instability.• Improved client outcomes by providing comprehensive case management services, including crisis intervention and referrals to appropriate resources.• Maintained detailed records of client interactions using specialized case management software systems, ensuring accurate reporting and evaluation of program efficacy.• Conducted quality assurance (QA) and quality control (QC) case reviews to prevent and correct errors in aid payments.• Worked in specialized units requiring higher levels of expertise as determined by TulareWORKs, delivering targeted support and services.

• Oversaw 22-35 Clients per day. Managed appointments scheduling and itinerary coordination for both clients and personnel.• Developed effective communication channels within the organization to promote transparency and collaboration among departments.• Maintained accurate personnel records to ensure compliance with labor laws and regulations.• Served as liaison between management and staff to address concerns effectively, building strong working relationships across all levels of the organization.• Built highly efficient administrative team through ongoing coaching and professional development opportunities.• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

• Addressed and resolved escalated customer complaints and was able to increase customer satisfaction by 64%• Set clear expectations for team performance, conducting periodic evaluations, and implementing corrective actions with documenting and retaining records of actions taken• Directed employee recruiting by outreaching, onboarding, and training in store• Developed strong security presence to minimize losses and promote shrink control and was able to decrease shrink down to 2%