Arusha Khan Email & Phone Number

Vadodara, Gj, In

Gujarat, India

> Dedicated and results-driven banker in financial services, seeking to contributemy expertise in retail banking.> Managed a diverse portfolio of retail and business clients, fostering strong relationships and understanding their financial needs.> Demonstrated expertise in utilizing banking software and systems to process transactions, manage accounts, and provide accurate financial information to clients.> Led training sessions for junior staff on sales techniques, customer service, and Product knowledge, improving overall team performance and morale.> Have provided 360-degree solutions to the client which includes home loan, personal loan, Vehicle loan, Gold Loan, Life Insurance, Health Insurance, Mutual Funds, etc.

> Assisting with challenging and difficult client interactions. Actively seeking new salesopportunities with existing customers. > Responsible for managing the post-sales relationship of a portfolio of customer accounts tofoster long-term business partnerships. Post-sales work includes payment collection,coordinating with the warehouse team for sample updates, publishing results on the website, and helping winners promote winning brands on social media platforms. > Collaborate with the Sales Team and marketing team to create a consistent approach to growingregistration and business. Streamlining the team’s customer handling processes to be more efficient.> Work with the support team internally to ensure customer queries areresolved and escalate with the management (when needed). > Identify and/or develop upsell/cross-sell opportunities and work with the Sales team closely togenerate revenue and registrations while reducing the customer churn ratio. > Exceptional email, live chat, telephone, and social media communication.Implementing improved customer care procedures to increase satisfaction levels.

> Assisting with challenging and difficult client interactions. Actively seeking new salesopportunities with existing customers. > Responsible for managing the post-sales relationship of a portfolio of customer accounts tofoster long-term business partnerships. Post-sales work includes payment collection,coordinating with the warehouse team for sample updates, publishing results on the website, and helping winners promote winning brands on social media platforms. > Collaborate with the Sales Team and marketing team to create a consistent approach to growingregistration and business. Streamlining the team’s customer handling processes to be more efficient.> Work with the support team internally to ensure customer queries areresolved and escalate with the management (when needed). > Identify and/or develop upsell/cross-sell opportunities and work with the Sales team closely togenerate revenue and registrations while reducing the customer churn ratio. > Exceptional email, live chat, telephone, and social media communication.Implementing improved customer care procedures to increase satisfaction levels.

India

> Joined ABSLI as Agency Manager, and built a team of 30 Advisors within 6 months. Completedpromotion criteria within 10 months and promoted to Senior Agency Manager. ∙ Policy endorsements, payments, reinstatements, and new business applications in the office and by telephone. (Sometimes on the Field with the Advisor’s Clients) > Preparing the team members for IRDA Exam to become Advisors and Organizing training and meetings to explain the policies and Key Selling Points for each product/policy. > Answer customers' questions and solve concerns regarding their insurance policies. ∙Contacting customers for follow-ups and or giving insurance quotes. > Review insurance policies and procedures Meet sales goals through new product sales, crossselling, and retention of current customers. > During a year span with the company, built two MDRTs. > Pursued continuing education and training programs to continue professional development. ∙Promoted client retention through high-quality service and follow-through

Australia

> Business Coordinator Major Work Area was in Processing Quotations and Generating leads for the Sales Team to Process.

Gandhinagar, Gujarat, India

Workflow specialist