Arushi Sharma Email & Phone Number

Noida, Uttar Pradesh, India

Currently, working as Regional Training Head for Corporate Professional Programs across South Asian Region - India, Pakistan, Afghanistan, Bangladesh, Bhutan, Nepal, Srilanka, Myanmar, Maldives.The Profile includes supervision of Customers Problem Statement and post that to work with the teams for Content Creation, followed by evaluating Consultant's profile and Leading Client discussion for technical evaluation and allocating the right consultant to their need.Handling Corporate Accounts in multiple Countries including India, Pakistan, Afghanistan, Bangladesh, Bhutan, Nepal, SriLanka, Myanmar, Maldives.Works in close coordination with Content and Evaluation Team for establisihing an effective channel for Training Evaluation so as to evaluate the performance post completion of all the Training Programmes as per the Organisation skill set requirements.Work on RFQ's and RFP's in close co-ordination with Procurement Teams for completing Vendor On-boarding process with new Corporate Clients.Working in close coordination with major PSU's including Defence and Manhufacturing Industry and effetively filling Government Tenders as per their requirements.

Gurugram, Haryana, India

Worked as a Sr. Training Manager for Process Migrations in Healthcare, Auto-Insurance and Life Insurance Processes. The role included a team handling of 20-25 process associates.Major Responsibilities :-• Migrate US Insurance Processes through Off-site or On-site Operations• Prepare Process Maps, Training Documentation (using MS Visio, PPT & Word Doc) & get certified• Identify the skill set requirement & assist in New hiring• New Hire Training Planning & scheduling followed by training sessions with Performance Support System• Conduct hands on practice sessions for delivery effectiveness & efficiency• Conduct Assessments for monitoring Progress with live Audits followed by Certifications• Arrange training sessions for Executives, Sr. Executives, QCA’s, AM’s & LAM’s• Manage process TAT with effective work allocation & cross-training of employees• Conduct Check The Checker to identify the gaps followed by effective feedback• Conduct TNI from time to time and refresher training whenever required• Building backups for business continuity• Ensure Process document updating for existing process & re-certifications if needed• Process improvement ideas to improve quality & productivity• Handle client escalations, weekly & monthly calls• Prepare weekly Decks, MBR’s and all the process related scorecards• Engage in different Green Belt Projects for process improvements &enhancing Productivity, Quality metrics with improved Customer Service• Organising Technical & Behavioural Training programs. Develop and manage the training Calendar.• Reviewing the training MIS for all the planned Training and coordinating with training coordinators• Single handedly Manpower Planning and Budgeting for all Zonal and Regional Offices annual Training

Noida, Uttar Pradesh, India

Role Highlights:• Design, develop & enable implementation of the leadership development, talent development & learning interventions across the organisation leading to development & retention of talent• Co-ordination for Pan India – identification of training needs, Preparation of Annual & Monthly Training Calendar and delivery of training /organising training as per the calendar.• Organising technical & behavioural training programs. Develop and manage the training Calendar.• Reviewing the training MIS for all the planned Training and coordinating withtraining coordinators• Single handedly Manpower Planning and Budgeting for all Zonal and Regional Offices annual Training• Maintaining adequate Talent pool for our upcoming and ongoing projects.• Succession planning through organisation structure designing.• Competency enhancement and culture building initiatives• Have set up Leadership Development committee for retention management of successful leaders by designing leadership program.