Andrew Russell Email and Phone Number

● Collaborated with the executive team and frontline staff to establish a strategic technology roadmap, resulting in increased operational efficiency● Managed and optimized technology budgets, achieving a 15% reduction in IT expenses while enhancing service quality and infrastructure.● Advocated for technology enhancements and data-driven decision-making tools, leading to a 20% improvement in data accuracy and reporting capabilities.● Implemented Microsoft 365 / Enterprise (including Azure Virtual Machines, SQL Server, Exchange Server and Sharepoint) to allow for a smoother workflow and integration between management and operation staff / franchisees.● Worked with Head Office in the UK to integrate legacy customer applications within the Australian technology platforms for enhanced functionality and reporting for the Australian operations.Follow link for further details - https://docs.google.com/document/d/10ZFbTj05AIAq1ID_24AxWXPDmLfrUPqERH7jHlhq02g/edit?usp=drive_link

● Led the implementation of a cloud-based student record system, Google G-Suite and later Microsoft 365 / Enterprise (including Azure Virtual Machines, SQL Server, Exchange Server and Sharepoint), resulting in a 90% + reduction in data error rates and saving over $300k annually by automating mundane tasks and optimizing staff resources.● Introduced a comprehensive CRM system, leading to improved sales and customer reporting information, enhanced business development team efficiency, and identification of new market opportunities contributing to a $4.2M annual income.● Collaborated with internal teams to restructure workflows and introduce a file storage system and document management environment, reducing document turnaround time from months to weeks and improving staff productivity by 25%.● Implemented an exception/reporting system that highlighted incomplete tasks, leading to a 30% increase in task completion rates and ensuring adherence to quality standards and compliance requirements.● Partnered with vendors and negotiated contracts for new system acquisitions and renewals, resulting in cost savings of 15% annually and ensuring efficient allocation of financial resources.Follow link for further details - https://docs.google.com/document/d/1LOtGeUVnmJz-SsOROfTIHDwrIT3uCINk95oiN0bB_bo/edit?usp=drive_link

Key achievements and experience:● My key role was to provide training on how to install, manage and maintain computerserver hardware and software.o This training covered both the hardware and software portions of server basedcomputing requirements. The environments trained were both Windows Server andLinux based operations.Result: At the end of the training, each learner was able to build and computer server, install theoperating system (both Windows and Linux based operating systems) and setup the servers forclients to connect.Server Hardware SetupWindows and Linux Server InstallsWindows and Linux Server SetupsMail Server Installs and Setups

Key achievements and experience:● My key role was to provide training on how to install, manage and maintain computerserver hardware and software.o This training covered both the hardware and software portions of server basedcomputing requirements. The environments trained were both Windows Server andLinux based operations.Result: At the end of the training, each learner was able to build and computer server, install theoperating system (both Windows and Linux based operating systems) and setup the servers forclients to connect.Server Hardware SetupWindows and Linux Server InstallsWindows and Linux Server SetupsMail Server Installs and Setups

● Collaborated with senior management to implement a standard operating environment for IT infrastructure, reducing recurring technical issues by 40% and improving system stability.● Led the Cemetery Mapping Project, integrating a geo-mapping system with the information system, resulting in a 30%+ increase in operational efficiency for staff and providing real-time cemetery layout information to the general public.● Managed vendor relationships and negotiated contracts for IT equipment and services, achieving a 15% cost reduction while maintaining service quality and reliability.● Conducted periodic reviews of IT policies and procedures, ensuring compliance with industry standards and improving data security measures by implementing multi-factor authentication, resulting in a 25% decrease in cybersecurity incidents.● Collaborated with the Trust and senior management to identify business challenges and implement IT solutions, contributing to the successful and smooth operations of the information technology system and security systems while enhancing overall business performance.Follow link for further details - https://docs.google.com/document/d/1pyJljWsYaqptZtAXV7ANHJeRAT2J_UMA1nhbtgAihMc/edit?usp=drive_link

General IT and Server Support

General IT support to the Global Markets Trading teamOperational Support to the other business units within theDeutsche Bank where required

General IT and Server Support

General Desktop and Server SupportAS400 IBM Mainframe SupportComputer Programmer