• Partner with 5+ department leads to recruit candidates and build a strong talent pipeline for future roles• Design and lead onboarding and offboarding processes, ensuring smooth transitions for team members• Drive employee engagement through surveys and team-building activities to foster collaboration and community • Lead learning & development initiatives and support organizational development efforts by improving processes, developing policies and goals, and ensuring adherence to DEI goals, SOPs, and organizational goals

• Identified communication gaps and organized training sessions for team members through one-on-one meetings and team-wide presentations to inspire improvements• Managed and regularly improved company-wide resources, including the employee handbook, quarterly newsletters, Slack announcements, and team-wide meeting updates, ensuring accuracy and clarity• Led comprehensive new hire onboarding, implementing values-aligned improvements to optimize team members' readiness and performance in their respective roles• Mentored both new and existing team members on best practices for effective onboarding to ensure smooth transitions for new hires• Facilitated relationship building between new hires and existing team members, offering support during check-ins and ensuring confidentiality

• Collaborated with leadership to identify gaps and implement change management practices in people operations, hiring, onboarding, and DEI initiatives, aligning with company values• Facilitated the hiring of a diverse range of candidates in close collaboration with hiring teams• Conducted end-to-end onboarding for 25+ new hires every month• Streamlined divisional operations and enhanced internal communications to improve efficiency within the organization• Developed HR policies and initiatives aimed at promoting employee engagement and advancing the company's culture• Collaborated with key stakeholders to research and revise HR policies and general HR best practices, maintaining compliance and alignment with organizational goals• Organized employee engagement initiatives including cultural and social events and Women's Leadership Collective workshops• Served as the point of contact for employee inquiries, maintain confidential employee records in HRIS, and lead research on HR best practices to ensure legal compliance including I-9 verifications and employee classifications

• Led the scheduling and coordination of candidate interviews, proactively managing the interview process and maintaining consistent communication to keep candidates informed throughout the recruitment cycle• Conducted the onboarding of 10+ interns annually, ensuring a smooth integration into the agency operations • Oversaw the agency volunteer program, streamlined recruitment, onboarding and training processes, and led training and retention efforts for 75+ volunteers spanning over 50 large-scale events annually• Managed the agency website, newsletters, and Mayoral communication, using data to produce leadership reports• Partnered with key stakeholders on the planning and execution of over 10 community, heritage, and ceremonial events, hosted by the Mayor and First Lady, each attracting 1,000+ guests of diverse backgrounds and boroughs