Responsible for providing Four Diamond service, monitoring and maintaining a secure Hotel environment and processing the Night Audit.Managed, monitored and maintained a 581 - room Four Diamond HotelMotivate and Manage the entire overnight staffHandle all guest complaints and related issues

Responsible for providing financial, clerical and administrative services to ensure efficient, timely and accurate payment of hotel credit card accounts and guest accounts. Close communications with guest calls and emails requesting previous guest folios.Balance and applying payments to third party and credit card companies.

Responsible for maintaining customer satisfaction for a well-known rental car company in both local and airport markets. Daily procedures consisted of: renting vehicles for retail, corporate and insurance replacement needs. 1. Exceeding expectations through customer service for each and every customer. 2. Close communications with body shops, dealerships, insurance companies and also with the customers. 3. Responsible for maintaining appropriate deposits for the length of each customers rental account.

Responsible for maintaining customer satisfaction for a national homebuilder in the active adult segment of the market. Managed warranty service for over 75 homes in a responsive and courteous manner to ensure Homeowners for Life. Scheduled and supervised multiple subcontractors to assure efficient and quality workmanship.Performed Quality Assurance walks on homes prior to closing to guarantee higher levels of construction quality.Significantly increased short- term and long- term customer satisfaction survey scores for our division.Implemented new field procedures in the customer relations department to improve communication with homeowners and efficiency in service work.

Responsible for maintaining and assisting Front Desk agents in daily procedures such as: Checking in & out hotel guests, communicating with various departments and properly handling guest complaints that may transpire.Successfully assisted in implementing a training and mentoring program for customer relations in the hospitality industry.

Responsible for serving and meeting the needs of customers through helpful customer service and also knowledgeable of the restaurants' menu.

Responsible for providing customers as well as employees with service fulfilling their needs and assisting them with proper hardware knowledge.