Arvie Gel Ramos Email & Phone Number

Philippines

Responsible for overall management and processing of tasks specific to each assigned client.▪ Ensure positive client experiences through high quality service and communication.▪ Review and work open cases for clients.▪ Run and work full and quick audit reports to ensure all member records are accurate and transactionshave been processed correctly, resulting in accurate coverage.▪ Research and provide resolution to identified technical issues related to error reports. Provide detailedand accurate description of the error/issue to client counterparts - interpreting errors from technical intonon-technical terms.▪ Communicate regularly to inform onshore team of issues or red flags with client data or files, reviewingwarnings, errors and file failures during daily stand-up and identifying team members responsible forresolution.▪ Working with carriers on ongoing file updates and requests.▪ Responsible for audit functions within the department.▪ Assists in training new hires.

Pasig, National Capital Region, Philippines

Responsible for resolving errors listed in the reports from the carrier files and records that were invalidated by the Enrollment System.• Reviews layouts, structures and carrier specifications needed to resolve carrier error reports and errors coming from the client’s enrollment system.• Reviews error reports from the carriers and conducts research to resolve the error. This may include: reviewing records in the enrollment system, validating data from the configuration structure and/or SPDs, reviewing case notes and other references related to the error, and/or updating the enrollment system to resolve identified errors.• Reviewing error reports from the enrollment system’s dashboard and identify solutions to resolve the invalid records and file failures. Escalating data issues and follow ups to client counterparts for resolution.• Resolves data import/validation errors from the file imports.• Research and provides resolution to identified technical issues related to the EDI/configuration build. Provides detailed and accurate description of the error/issue to client counterparts - interpreting errors from technical into non-technical terms.

Philippines

• Provide financial advice to clients in their short-term or long-term financial goals.• Respond to prospective customer queries about financial planning.• Explain the different products of the company to clients according to their needs.• Provide clients with specialist advice on how to manage their money.

• Implement and monitor QA/QC-related policies and standards.• Monitor and evaluate transactions in accordance with set guidelines.• Identify and analyze risk challenges and opportunities to mitigate them.• Send out red flag/fatal/critical errors to management.• Conducting calibration sessions with Operations, Training, and Client.• Complete projects as part of Continuous Improvement efforts through established methodologies.• Coach and guide Quality Apprentices, candidates, and other employees on Quality-related topics.

Pasig, National Capital Region, Philippines

• Performs daily audit transactions.• Answering Client queries and other concerns regarding the process.• Make sure that all Prior-to-Docs (PTDs) Conditions are properly received, categorized and notified the Corporate CSR within 24 hours.• Ensures that all 4506T/SSA are properly ordered and all results should be uploaded in a timely manner.• Make sure that all LDP-GSA are properly pulled and processed properly.• Make sure that all Pre-closed Credit Report request from client are done within the day.

Pampanga, Central Luzon, Philippines

I was an Equipment Engineer intern at the BUMP Area. I am responsible for the preventive maintenance of the machines being used in the Photolithography process.