- Develop and implement operational strategies and objectives aligned with the organizational goals. Create and maintain operational plans, and performance metrics. Identify opportunities for process improvement and cost reduction.- Established and maintain efficient workflows and Standard Operating Procedure. Monitor and analyze operational process to identify the gap and areas for improvement. Implement process enhancement to optimize productivity.- Manage and allocate resources, and ensure that all resources are utilized effectively. Monitor the operational cost, and implement the cost saving opportunities.- Provide regular updates on operational performance of the region to the management, based with the KPIs (Key Performance Indicator) set by the organization

- Oversee all Last Mile (Delivery and Hybrid) operations in my respective Area Cluster, takes ownership of Cluster level KPIs and related process improvement initiatives- Manager of the Station Heads of the Area Cluster. Improves the capabilities of the team through an active role in training and recruitment Reports to the Regional Manager to carries out his directives and contributes to the overall strategy & practices of Last Mile- Representative of the Area Cluster of Last Mile when coordinating with other Units to resolve major issues- Scale Operational Capacity

- Managed Station fleet operations, overseeing a team of drivers and ensuring timely delivery of packages.- Developed and implemented strategies to optimize fleet performance, including route planning and driver training programs.- Collaborated with cross-functional teams to improve operational efficiency and customer satisfaction.- Monitored fleet performance metrics and analyzed data to identify areas for improvement and cost reduction.- Successfully maintained a high level of service quality while managing a large volume of deliveries on a daily basis.

- Direct and Supervise the team in sourcing clients for the warehouse space available to be offer.- Ensure good relationship with all the clients by actual visits and having a monthly meetings to discuss issues and concerns.- Evaluating and cost checking of quotation prior to the final approval of the Management.- Preparation of monthly sales report.

- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.- Engaged employees in business processes with positive motivational techniques.- Maintained friendly and professional customer interactions.- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

- OPERATIONAL EFFICIENCYEnsure compliance with both operational and control standards in the store.Maximize the productivity of all officers down to the front liners.- CUSTOMER SERVICEAlign and implement customer service standards for the personnel at the store levelAnalyze and uses effectively all available data in managing the store.- ORGANIZATIONAL DEVELOPMENTSupport, manage and develop people in the store Coach and counsel people in the hub to be able to hit the objective.- FINANCIALPractice effective and efficient replenishment of supplies and other resources.