Responsibilities− Lead the development and maintenance of process documentation in line with nab standards− Work with the appropriate process owners and SME’s within business areas to embed and uplift process knowledge resulting in capability increase within the business− Support re-engineering transformation and regulatory programs with capture of current state and modelling target state processes− Support embedding process governance practices with all process ownersAchievements− Created current state and future state process models for Deceased Estate Remediation project to improve the customer experience for interested parties of the deceased customer.− Created and reviewed more than 70 process related work instructions to ensure front line business can meet compliance requirements.

Responsibilities− Document As-Is and To-Be state process flows.− Identify and analyse process issues and recommend system and process changes / improvements with appropriate consideration of the impact to end users and business operations.− Create process models to provide direction to solution build team for product enhancements− Perform analysis on cost-benefit and ROI for system and process changes for decision making committees− Development of user guides, training plans and deliver user training sessions where necessary − Identify change barriers and process risks and suggest how systems and processes can be altered to mitigate or increase uptake − Engagement with key stakeholders across multiple business units to understand issues, pain points and gaps within business processes..Achievements− Gained Senior Executive buy-in for the implementation of i-Server as an integral tool for the capture of all business processes in a central location. Delivered user training for the use and benefits of i-Server resulting in greater collaboration across functional groups and analysis of resource capacity.− Optimised the Customer Benefit Renewal notifications process resulting in a saving of 20 business days of human effort, elimination of manual data handling and removal of 150 collateral generations monthly.− Documented complete sets process maps (As-Is and To-Be), work instructions, process definition documents for the largest ever system release delivered in Simply Energy as part of the $60m transformation project.− Selected for Simply Energy’s Academy program for the identification and delivery of simplified processes to drive efficiencies and create an exceptional customer experience.− Undertook additional regulatory related process mapping to meet tight government deadlines for the implementation of Payment Difficulty Framework, Life Support Notification, Price Change Notification, Best Offer calculation, Benefit Change Notification, NSW Concessions.

Responsibilities− Perform business analysis of field requirements for EPA Response team, to support environment legislative and regulatory compliance. − Draft communications to inform stakeholders of changes and their implications. − Build effective relationships with key business stakeholders to ascertain business requirements.− Facilitate collaborative working arrangements. Hold user interviews, workshops and planning sessions to identify business requirements.− Define program/project scope, goals and stakeholders for organisational improvement opportunities through consultation and validation.− Research and analyse available documentation. Utilise various methods to understand business operations and develop process flows.Achievements− Created field operations manual for EPA to ensure correct PPE usage in various field response situations, resulting in safer workplace controls for daily work tasks.− Created guidelines and standard procedure for requests for EPA Scientific Advice relating to Emergency Incidents, resulting in a consistent advice provision mechanism during emergencies. − Identified documentation gaps for EPA Emergency Management through the development of detailed process flow diagrams using swimlanes which improved the communication and logistics activities for EPA during emergency incidents.− Facilitated the development and implementation of HAZMAT Incident Awareness elearning module for self-paced learning in EPA resulting in substantial reduction of face-to-face training requirements for Emergency Management trainers.

Responsibilities• Management of all aspects of project and solution implementation for Licensing & Advisory;– Evaluate Licencing systems to drive efficiencies through the reduction of manual based processes.– Prepare test data, plans & scripts and undertake User Acceptance Testing in line with legislative and operational policy requirements.• Project Management across a range of initiatives for Licensing and Client Services including. – Provide business representation on key projects and initiatives that impact Client Services Branch.– Manage project definition, scoping and prioritisation, including providing advice on project strategies and methodologies– Report to key stakeholders on program/project progress to KPI targets and changes in program/project conditions or risk profile. – Proactively address deviations from critical and update all project statuses as required.• Facilitate the scoping of new programs/projects/initiatives within Client Services;– Undertake research and analysis to identify opportunities, risks or emerging issues and develop recommendations for future activity.– Identify opportunities for implementation of operational policy from legislation changes.– Develop management strategy in consultation with program/project managers and facilitate and negotiate with stakeholders as per the developed strategy to influence outcomes.• Create business rules and briefs for external service providers to ensure requirements for business operations are implemented accurately. • Develop business operating procedures and documentation for all aspects of project planning, business requirement, user acceptance and guides, issue resolution and project reviews.

• Provide high-level support and the effective delivery of operational systems to users within the business and across WorkSafe.• Develop test plans and test scripts for User Acceptance Testing.• Undertake research and analysis and prepare reports, project schedules, business cases and other documents for key stakeholders and inspectorate staff as required.• Provide project support to assist in meeting required project objectives, service delivery, standards and timelines and client needs. Ensure testing requirements are scoped, planned and managed effectively.• Support the Health & Safety Business Unit for system issues & reporting, including the provision of documentation of changes to software systems.

• Manage the delivery of projects relating to specific research, policy or program issues relevant to the Construction Industry in Victoria.• Prepare regular progress reports to ensure management is made aware of any obstacles, issues and project progress. Develop risk management plans to mitigate against adverse situations affecting project delivery. • Gather input from multiple stakeholders and develop appropriate informational packages to encourage safe working practices.• Develop project plans and schedules in collaboration with business and stakeholder group. • Evaluate the tender and procurement process for Construction work required for government infrastructure projects.• Develop operational procedures, technical solutions and guidance.