• Maintained current and upcoming product knowledge and industry trends to effectively respond to customer inquires and discuss optimal solutions for their needs• Increased sales by analyzing consumer issues and offering best services targeted for them• Developed a strong attach rate for additional warranty protection and other services to meet and exceed daily store budgets• Prepared “smart deals” to entice customers into purchasing store offers and upselling warranty protection plans

• Translated concepts into user flows, wireframes, mockups and prototypes to promote intuitive designs, site interactions and user experiences• Completed designs to meet budget, SEO, and performance requirements• Provided my creative services to produce website which translated directlyto the clients business model