Creating the virtual machines as per business requirement. Brokering the virtual machine using by Citrix Xendesktop Consoles to specific client ID on access to VDI/Cloud machinesDecommission/Reclaiming the virtual machines by maintaining proper inventory on the databaseUpgrading the plans for hardware on clients virtual machines as per the requests with in SLACurrently working on migrating all win 7 clients who are in legacy windows platform to windows 10 support 3000+ users.Providing virtual desktop support 20,000+ VM users, majority of which are software developers and production support specialist who requires complex desktop environments Working on a project to migrating all VMware Virtual machines over to Xendesktop/ICA brokered for security agreementDaily ticket assignments, resolutions and delivering to support staff on closures with in SLA using ServiceNow.Understanding the ticket standard and fixing the issues of VDI/Cloud machines on connectivity to end users Troubleshooting and fixing the application related issue for the VDI/Cloud machines users based on ticketing standardsPerforming all aspects of AD Management, User ID Creation\Deletion\Enable\Disable, Giving rights to users and share folders etc.Addressing desktop migration issues from citrix to horizon of 2000+ users. Joining the BI and BAU specific calls on understanding the new technology scope also to review the common issues, which will be shared to all support on knowledge base. Providing support for VC rooms C60, MX 200, and MX 800. Providing support for network Shutdown activity.