Myforce CRM is a specialized customer relationship management platform tailored for the life sciences industry, designed to enhance engagement with healthcare professionals (HCPs) and optimize sales strategies. The Events module enables efficient planning and tracking of meetings and promotional activities, while Insights provides powerful analytics to assess performance and drive decision-making.Call Reporting streamlines documentation of HCP interactions, promoting compliance and enabling better follow-up. The Samples Management module ensures compliant distribution of product samples, while Territory Management helps define and allocate sales territories for maximum efficiency. Finally, the Medical Query module ensures timely responses to inquiries, fostering trust and transparency. Overall, Myforce CRM empowers life sciences organizations to drive meaningful engagements and improve operational effectiveness.Roles & Responsibility * Lead Global Support 24 *5 with 12 members (L2 + L3).* Lead Run support for Medrep Web and Mobile APP hosted on Salesforce and Ionic Plarform respectively. * Lead Daily , Biweekly call around the globe with country market & Run Support POCs to stabilize any open incident and increase adoption.* Monthly Call with stakeholder to showcase parameters based on past Service now incident & Request analysis , Salesforce Usage , Key Points.* Lead Analysis of common issues in order to have root cause and permanent solutions.* Lead relationships with Vendors/partners in order to ensure issues are managed in a timely manner. * Manage Sop & QRG Documentation for Run Support team. * Closely work with Business , Business Region IT head , Build Team to expedite any open issues and concern* Manage reports and Dashboard to provide insight on salesforce adoption , Pipelines & Business KPI.* Assist the Sales Operations Manager in the analysis and implementation of process change requests.* Manage Salesforce administration

The app hosted on Salesforce Sites serves as a registration portal for insurance agents affiliated with ICICI Bank, streamlining the onboarding process. It validates agent identities using PennyDrop to ensure that bank account details are accurate and legitimate. By integrating PennyDrop, the app verifies account ownership, helping to prevent fraud and maintain security. Aadhaar OAuth is utilized for capturing digital signatures, enhancing the security and validity of the registration process. Additionally, the app integrates with WhatsApp to send notifications once registration is approved, including the Agent Onboarding Kit. The platform allows agents to submit necessary documents online, automating the verification process to reduce manual effort. With a user-friendly interface, it provides real-time updates on registration status, ensuring a smooth experience. Overall, it improves efficiency and compliance in onboarding insurance agents for ICICI Bank.Roles & Responsibility * Coordinated and setup Integration for the project with multiple Provider like Aadhar , Payment Gateway , Penny Drop , Signature , Whats App , sms..etc * Gather Requirement from respective stake holders and write user stories* Driving UAT and setting up the Power users for better Reach and support* Conceptualize Solution based on salesforce Best practices* Working with customers and Dev Team to develop innovative process and Digital automation for great Customer Experiences * Analyze , Implement , design Invocative cloud solution* Consult in sales ,service , marketing-oriented Process* Preparation and implementation of Training* Support end users' day to day operations

• Maintain and manage SFDC security including roles, profiles, sharing rules, enhance and create workflows, groups, functions and configurations within the Salesforce.com environments• Strong Salesforce administration, configuration, reporting and user management skills• Work with business stakeholders to prioritize change requests and gather requirements.• Direct report to Business strategy to analyze project objectives and capability requirements, including specifications for user interfaces, customized application• Communicate with cross domain teams like SFCD IT Manager, Customer service, marketing, sales, finance to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment• Handle basic Salesforce.com administration tasks including user management, access management, profile and permission sets management, data extracts, uploads, inserts, data backups, sandbox refresh.• Timely and accurate documentation of resolution activities, system configuration and administrative processes • Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization

• POC for Health care Application APAC Region.• Provide functional support to 9 countries Internal users• Responsible for minor Customization with end to end Delivery from Development to Production • Resolve tickets as per country Salesforce admin and update them in Remedy Tool.• Managing custom labels, email template & workbench translate • Loading and extracting data into Salesforce related objects using Data loader. • Manage custom workflows, validation rules, email templates, process builder, user roles. and profiles

Partner Relationship Management (PRM)Cloud - Community & sales cloud APP - Fielo Gmainfication (Channel Loyalty & Incentive Automation Platform Built in the Cloud)170+ countries support for multilingual partner portal hosted on SalesforceMy expertise - round the clock Support + configuration + incident & testing analysis Roles and responsibility • Daily monitoring of registration done in partner portal world wide.• Preliminary analysis on tickets raised by Country Admin.• Resolve tickets as per country Salesforce admin and update them in Remedy Tool.• Loading and extracting data into Salesforce related objects using Dataloader. • Manage Custom labels and translation workbench• Calling web services through Soap UI additionally having knowledge of Workbench and Force.com explorer Tool.• Providing daily weekly status to the team lead and highlighting major issues. • Manage custom workflows, validation rules, email templates, process builder, user roles. and profiles.Add on Project initiatives* Assist in performing and executing functional testing on DEV & UAT Sanboxes* Assist & support data management activities to ensure high level of data quality & integrity . Highlights the analysis to solution team & cross governance teams to ensure prompt resolutions.

Adding/Removing users from salesforce.com org over timeResetting passwords if users get locked outCreating additional custom fields as needed by the organizationModifying/maintaining pick-list valuesImporting bulk lists (leads, customers, etc.)Creating additional public reports used by the entire organization as needs ariseCreating additional dashboards used by the organization as needs ariseBulk data management such as re-assigning portfolios when rep assignments changeDeploying new salesforce.com featuresDevelop and maintain validation rules, custom workflows and processesRegularly perform database de-duping and cleanup proceduresWork closely with business to review operational processes and identify inefficiencies and opportunities for automationDevelop reports, dashboards, and processes to continuously monitor data quality and integrityDefine, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications