Arvind D. Email & Phone Number

Singapore

Singapore

Singapore

Singapore

- Troubleshooting and resolution of incidents.-To attend and troubleshoot all ICT incidents that are escalated. -To ensure all incidents are logged via the portal or service desk. All ICT incidents must be responded to within the SLA of the incident ticket that is assigned.- Setting up of ICT equipment and providing standby support for seasonal activities. -Supporting user ICT projects & explorations: Test user purchased software;-Install user purchased software including patch deployment and upgrades, if deemed more cost and operationally effective than using software distribution system;-Maintain user purchased software on computing devices including assessment of impact of version upgrades and troubleshooting any software related problems; -Provide usage support for purchased software. -Updating ICT equipment records in the Asset Management System within 3 working days. -Managing the loan of ICT equipment to staff. Assisting to push mobile carts to classrooms, if needed. - Hard disk defragmentation to optimise the hard disk space and improve access speed; Hard disk scanning to ensure integrity of the directory structures and folder integrity, and also to perform thorough scanning of the hard disk sectors to locate and remove bad sectors; and Performing necessary proactive actions after checking hard disk utilisation (disk free space).-Regularly build and maintain hard disk images, according to the specific ICT equipment used by the user. The image shall include the latest update of patches, Services releases, upgrades and software as dictated by the government and users. -Carrying out re-installation (cloning) of desktop images. Annual physical stock take for ICT equipment: Installation of any Applications/upgrades (if needed) and standard software/upgrades (for clients not installed through software distribution). -Ensuring that all EUCDs owned by the users are updated with the security patches according to the patch management schedule.

Singapore

-Digitizing records into online platform/applications-Generating Reports-Data Analysis

Singapore

- Creating an online survey for SkillsFuture SG (WDA)- Data Analysis - UAT Testing-Generating Reports-Using a 3rd party software to code/create an survey platforms - Presenting to clients of the end product-Cross checking Portal information-Proof read online portals

Education record

Higher Diploma, Microelectronics

Diploma Of Education, Electronics And Computer Engineering