Arvind Krishnamoorthy Email & Phone Number

Australia

Melbourne, Victoria, Australia

• Perform Periodic KYC reviews on risk based schedule.• Identification and production of information required to satisfy KYC due diligence policies and processes.• Conducting Ongoing Customer Due Diligence(OCDD) and Know Your Customer (KYC) for clients as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process.• Remediating KYC on boarding for new and pre-existing customer.• Performing data quality review of Workstation KYCs for… Show more • Perform Periodic KYC reviews on risk based schedule.• Identification and production of information required to satisfy KYC due diligence policies and processes.• Conducting Ongoing Customer Due Diligence(OCDD) and Know Your Customer (KYC) for clients as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process.• Remediating KYC on boarding for new and pre-existing customer.• Performing data quality review of Workstation KYCs for completeness, including ensuring all appropriate information is contained in the KYC to meet all regulatory, legal, bank and audit requirements.• Ability to communicate effectively with appropriate parties obtaining and disseminating information while still maintaining confidentiality where necessary.• End to end management of client KYC process including liaison across the business, compliance and operations. Show less

Melbourne, Australia

• Reconciliation of internal suspense accounts with funds debited and credited across various business units and other financial institutions.• Assisting various stakeholders to investigate the funds received in various Business units.• Allocation of recovered frauds to various Business units.• Preparation of indemnities to other financial institutions to recover the lost funds.• Performed early detection, prevention and minimisation of losses through review of… Show more • Reconciliation of internal suspense accounts with funds debited and credited across various business units and other financial institutions.• Assisting various stakeholders to investigate the funds received in various Business units.• Allocation of recovered frauds to various Business units.• Preparation of indemnities to other financial institutions to recover the lost funds.• Performed early detection, prevention and minimisation of losses through review of suspect transactions as generated by transaction monitoring systems.• Reviewed, investigated and resolved irregular transactions reported by end users.• Sound knowledge of regulatory requirements related to fraud detection and prevention.• Ability to identify potential concerns and followed up to resolve such issues.• Assisted and trained new team members with necessary fraud detection skills. Show less

Melbourne, Australia

• Working with a team of ~14 staff to provide high quality customer service, collect outstanding payments and develop payment solutions for a diverse client portfolio.• Supervising collections associates and officers, assisting them in meeting KPIs, resolving complex customer disputes and developing payment plans.• Arranging and negotiating payments, processing offset accounts, allocating accounts to other departments including legal and… Show more • Working with a team of ~14 staff to provide high quality customer service, collect outstanding payments and develop payment solutions for a diverse client portfolio.• Supervising collections associates and officers, assisting them in meeting KPIs, resolving complex customer disputes and developing payment plans.• Arranging and negotiating payments, processing offset accounts, allocating accounts to other departments including legal and fraud.• Communicating via written and verbal correspondence, managing relationships with team leaders, private bankers, relationship managers, executors, trustees and clients.• Developing quality assurance reports, assessing collections processes and providing recommendations for process improvements.• Managing portfolios of high net worth clients, alerting them to infringements and explaining account suspensions in a firm yet diplomatic manner.• Liaising with loan servicing, hardship and bankruptcy departments to resolve client accounts.• Assisting with training and supporting staff, coaching them in products and processes. Show less

Melbourne, Australia

• To action delinquent accounts over 60 days (or accounts deemed as High Risk to the bank), and return them to order following agreed strategies and procedures. The role involves collections activities relevant to a more complex set of accounts and transactions.• Analyzing risk factors for high risk accounts such as loan valuation ratio and lender mortgage insurance been held or not.• Adjusting risk grade and internal credit rating for high risk… Show more • To action delinquent accounts over 60 days (or accounts deemed as High Risk to the bank), and return them to order following agreed strategies and procedures. The role involves collections activities relevant to a more complex set of accounts and transactions.• Analyzing risk factors for high risk accounts such as loan valuation ratio and lender mortgage insurance been held or not.• Adjusting risk grade and internal credit rating for high risk customers.• Liaising with internal stakeholders like bankruptcy and deceased estates teams.• Experience in dealing and influencing external parties i.e. solicitors and trustees.• Transferring files to Litigation team if legal action to be taken. Show less

Melbourne, Australia

• Applying a comprehensive understanding of the delinquency life-cycle, including but not limited to recovery, debt sale and forward flow agreements.• Using collection and recovery scorecards to assist with reporting and analytics• Processing payments, debiting and crediting accounts, assisting with customer enquiries and updating client records. • Negotiating temporary reduced payment arrangements, reduced settlement offers, recommending debt… Show more • Applying a comprehensive understanding of the delinquency life-cycle, including but not limited to recovery, debt sale and forward flow agreements.• Using collection and recovery scorecards to assist with reporting and analytics• Processing payments, debiting and crediting accounts, assisting with customer enquiries and updating client records. • Negotiating temporary reduced payment arrangements, reduced settlement offers, recommending debt write-off and referring clients to advisors for long-term financial planning. Show less

Melbourne, Australia

• Managing a portfolio of ANZ banking accounts, conducting skip tracing, and negotiating collection solutions with debtors on behalf of clients.• Coordinating daily client account activities, providing best practice collections advice to clients.• Worked with a team of eight permanent staff and a variable workforce of casual staff to manage third party collections, resolve conflict, answer customer queries and escalate accounts.• Negotiating hardship cases on… Show more • Managing a portfolio of ANZ banking accounts, conducting skip tracing, and negotiating collection solutions with debtors on behalf of clients.• Coordinating daily client account activities, providing best practice collections advice to clients.• Worked with a team of eight permanent staff and a variable workforce of casual staff to manage third party collections, resolve conflict, answer customer queries and escalate accounts.• Negotiating hardship cases on behalf of the customer, then liaising with the banks and organisations to develop a solution.• Applying knowledge of the Privacy Act, UCCC and Trade Practices Act to ensure client and organisational compliance. • Preparing client and invoice allocation reports, collating and analysing data, identifying trends, then presenting the information to management. Show less

Master'S Degree, Electrical And Electronics Engineering

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Education record