Arvind Kumar Email & Phone Number

2 Years of Experience in BPOWorked for Vodafone OutboundProcessKey ResponsibilitiesManaging outgoing calls of customers Who inquiries on MNP, Network & Data, Plan issues.Handling calls and fulfilling the customers requirements.Providing troubleshooting for network and data issues.Handling with the escalation ticket and provide the accurate solution.Use to log an incident (ticket) using CRM tool.Assign the incident to the appropriate concern team.Track the ticket and close as per the TAT time.Responsible for planning and coordinating activities like team meetings and monthly performance review meeting with Management.Worked for Zomato Inbound ProcessKey ResponsibilitiesManaging incoming calls / chats of FE(Rider) and Customers Handling calls/ chats and fulfilling the FE(Rider) and customers requirements.Handling with the escalation ticket and provide the accurate solution For Both Use to log an incident (ticket) using service now tool.Assign the ticket to the appropriate concern team.Co-ordinating with the Customer and the FE( Rider)Track the ticket and close as per TAT Time.Maintaining quality standards & complete documentation for the process.Worked For MI (Xiaomi) (Technical Support)Key Responsibilities:Managing incoming calls and customer service inquiries on Technical issues.Handling calls and fulfilling the customers requirements.Handing the technical issue and the hardware issue of the MI (Xiaomi) Products Handling with the escalation ticket and provide the accurate solution .Assign the incident to the appropriate concern team.Maintaining quality standards & complete documentation for the process.Achievements Awarded for Customer Satisfaction Topper in Year 2018 April month

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  William International Pu College

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