Arvind Kumar Nagan Email & Phone Number

Hyderabad, Telangana, India

• Awarded best Team Leader twice for successfully completing the transition of new processes with a team of 20 people.• Developed a new SOP according to the Client's requirements.• Managed AR follow-up and denial Management Team and gained knowledge of the relevant areas of the project to understand all the statutory laws and regulations related to the project• Assessed training needs and arranged training sessions to keep skill levels up-to-date with global standards• Analyzed feedback to improve the system of training delivery which helped improve future program delivery and effectiveness• Prepared reports depicting Attendance, Production and Quality of the team and actively participated in the calls of clients to cascade the same to the team regarding the new updates• Interacted with clients and managed provider and client appeal/reconsideration request• Suggested and implemented methods to reduce the age days and improve the payments• Kept accurate records of all activity and conversations for each file• Actively participated in team-building and team-bonding activity

Chennai, Tamil Nadu, India

• Ensured the best quality and adhered to all the relevant quality standards alongside maintainedProductivity, Quality and Client-end reports.• Developed new SOP according to the Clients requirement.• Maintained accurate records and resolved billing issues by working on different denials under Denial Management• Analyzed the monthly performance of the team and prepared reports on them • Led & motivated the team members regarding production, quality control and regularity/attendance• Prepared reports depicting Attendance, Production and Quality of the team and actively participated in the calls of clients to cascade the same to the team regarding the new updates• Interacted with clients and managed provider and client appeal/reconsideration request• Kept accurate records of all activity and conversations for each file

Chennai, Tamil Nadu, India

• Offered effective billing to US doctors along with quality and reviewed billing edits and provided the company with correct information• Ran necessary reports to ensure that all statuses were worked in a timely manner and helped in any capacity necessary alongside delivered reports within TAT• Managed AR follow-up & Denial Management Team and gained knowledge of the relevant areas of the project to understand all the statutory laws and regulations related to the project• Ensured the best quality and adhered to all the relevant quality standards alongside maintainingProductivity, Quality and Client-end report• Maintained accurate records and resolved billing issues by working on different denials under Denial Management

Thiruvananthapuram, Kerala

• Offered effective billing to US doctors along with quality and reviewed billing edits and provided the company with correct information• Ran necessary reports to ensure that all statuses were worked in a timely manner and helped in any capacity necessary alongside delivered reports within TAT• Managed AR follow-up & Denial Management Team and gained knowledge of the relevant areas of the project to understand all the statutory laws and regulations related to the project• Ensured the best quality and adhered to all the relevant quality standards alongside maintainingProductivity, Quality and Client-end report• Maintained accurate records and resolved billing issues by working on different denials under Denial Management• Assured following up on claims, called and collected money from insurance companies and managed high calls from inbound calls to resolve queries at the earliest• Analyzed the monthly performance of the team and prepared reports on them • Led & motivated the team members regarding production, quality control and regularity/attendance• Prepared reports depicting Attendance, Production and Quality of the team and actively participated in the calls of clients to cascade the same to the team regarding the new updates• Interacted with clients and managed provider and client appeal/reconsideration request• Kept accurate records of all activity and conversations for each fileHighlights:• Adjudged with the Best Team Leader Award for successfully accomplishing team targets in Sep'17• Conducted training of new team members and established guidelines for proper coding/billing for providers• Successfully migrated the entire business as a part of acquisition for the team and prepared SOPs for the same• Successfully guided and mentored the team of 25 personnel towards appropriate selection and development of important customers for desired business outcomes

Chennai, Tamilnadu

• Monitored the performance of the team by establishing a system of reports and conducted classroom training sessions for all the new employees• Designed and conducted customized training programs and ensured that training & development initiatives were aligned with the organizational goals and culture by utilizing contemporary pedagogy, learning tools and methodology• Assessed training needs and arranged training sessions to keep skill levels up-to-date with global standards• Analyzed feedback to improve the system of training delivery which helped improve future program delivery and effectivenessHighlight:• Ensured adherence to SOPs and maintained quality standards for Client Instruction and Company policies, ensured stringent adherence to quality standards, norms & practices

Chennai, Tamilnadu

Chennai, Tamilnadu

Master Of Computer Applications - Mca, Computer Programming, Specific Applications, D

Diploma, Information Technology

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