• Simplified end to end clinical processes in India (DM, Safety and Clinical Operations including eTMF); 55 quick wins• Led completion of 12 Solution Design & Transition programs resulting in multimillion $ savings• Launched Metrics Standardization program in line with MCC (Metrics Champion Consortium), the leading industry association dedicated to the development of standardized performance metrics for clinical trials; established single version of truth and analytics for 30 dashboards in Clinical Data Management, Drug Safety, Lab Centralized Monitoring Services, Clinical Operations, HR and Finance • Designed governance models for strategic and operational level business reviews across Business Units and Regions• Rolled-out Risk Management framework & SharePoint tool with risk profiling and governance features• Designed RPA (Robotics Process Automation) assessment framework and identified pilot RPA suited process clusters in India business processes• Provided action focus, confidence, mentoring and leadership to the team in a global matrix organization

• Developed Offshorability analysis framework and Playbook with tools & templates to identify, redesign, offshore and centralize right type and size of work• Enabled seamless solution design and transition of the most complex business process to a low cost location (200 FTEs); positively impacted C-Sat (82% to 91%) and accelerated a strategic global transformation program using the above framework• Integrated and empowered senior team members, with diverse background, into one cohesive team; groomed, motivated and challenged the team with stretch goals

• Established the Process Excellence function as a strategic business partner from grass-root level to a fully matured and the most sought-after CoE (Center of Excellence) for across all off-shore locations in APAC, Europe and South Africa• Implemented the idea of customer-centricity and continuous improvement as the DNA of the organization by imbibing principles of Quality and Lean Six Sigma in end-to-end Clinical Delivery life cycle; trained ~1200 employees in Lean and completed 45 improvement projects with 15% to 20% improvement in productivity• Developed ideation portal and institutionalized Innovation & Best Practices program to unlock grass-root level potential; mined and standardized 140 Best Practices in Clinical Data Management, Drug Safety, Biostatics & Statistical Programming and Medical Writing• Developed web-enabled process maps, embedded with clickable SOPs; an innovative and user-friendly 'Zero' cost BPM tool that enabled effective learning through visual representation of clinical processes; saved SOP training time by 20% • Led feasibility study, scoping, costing, vendor evaluation and proposal development for CMMI-SVC 3 in India• Conceptualized Pyramid Analysis model – an enabler to balance Span of Control and optimize Cost-to-Serve

• Established Process Excellence CoE across CDM, PhV, BioS & Medical Writing for ~2,500 employees• Developed and launched e-Learning modules of ‘Lean’ program for Business Process Services (BPS) enterprise; led large scale complex ‘Lean’ projects resulting in 28% productivity improvement in one of the largest CDM accounts in Life Sciences BPS• Designed and optimized Quality Control and Quality Management Program to deliver consistent output quality• Standardized KPIs, FMEA, Governance and Risk Management in collaboration with QA, and Operations • Developed and standardized domain specific content and case studies on Process Improvement, Quality, Consulting and Governance & communication plan for Business Development pursuits (RFIs/RFPs) and client presentations• Led Service Delivery of three accounts in Clinical Data Management Business and retained a high risk account• Bagged the Best Enabling Function award for Process Excellence - 2010

• Established Operational Excellence practices for ~1,200 employees in Banking and Capital Market KPO of Zenta Knowledge Services (acquired by Accenture Credit Services)• Led ‘First Pass Yield’ transformation program to establish metric-driven culture - a CEO strategy to bring in greater level of accountability across the organization• Co-authored an online quality tool to drive ‘First time right’ mindset (© Copyright registered) – re-engineered operating mechanism by linking key business levers with first pass quality scores• Led completion of improvement projects and achieved 15%-20% productivity gain• Designed and launched Early Warning Signal initiative to know potential customer issues in advance • Set-up Program Management Office and led Operating Rhythm initiative to drive ‘No surprises’ culture• Received Global COO award for ‘Operational Excellence’ – 2007

• Planned and executed Six Sigma training programs and projects• Managed Shifts, conducted equipment failure analysis, planned spare parts, analyzed and controlled maintenance cost • Led Quality Circle projects and bagged the ‘Best of Season’ award in national level competition - Quality Circle Forum of India, 1998