Arvind Pathak Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

• Simplified end to end clinical processes in India (DM, Safety and Clinical Operations including eTMF); 55 quick wins
• Led completion of 12 Solution Design & Transition programs resulting in multimillion $ savings
• Launched Metrics Standardization program in line with MCC (Metrics Champion Consortium), the leading industry association dedicated to the development of standardized performance metrics for clinical trials.
• Designed governance models for strategic and operational level business reviews across Business Units and Regions
• Rolled-out Risk Management framework & SharePoint tool with risk profiling and governance features
• Designed RPA (Robotics Process Automation) assessment framework and identified pilot RPA suited process clusters in India business processes

Bangalore

• Developed Offshorability analysis framework and Playbook with tools & templates to identify, redesign, offshore and centralize right type and size of work
• Enabled seamless solution design and transition of the most complex business process to a low cost location (200 FTEs); positively impacted C-Sat (82% to 91%) and accelerated a strategic global transformation program.
• Integrated and empowered senior team members, with diverse background, into one cohesive team; groomed, motivated and challenged the team with stretch goals

Bengaluru Area, India

• Established the Process Excellence function as a strategic business partner from grass-root level to a fully matured and the most sought-after CoE (Center of Excellence) for across all off-shore locations in APAC.
• Implemented the idea of customer-centricity and continuous improvement as the DNA of the organization by imbibing principles of Quality and Lean Six Sigma in end-to-end Clinical Delivery life cycle; trained ~1200.
• Developed ideation portal and institutionalized Innovation & Best Practices program to unlock grass-root level potential; mined and standardized 140 Best Practices in Clinical Data Management, Drug Safety, Biostatics &.
• Developed web-enabled process maps, embedded with clickable SOPs; an innovative and user-friendly 'Zero' cost BPM tool that enabled effective learning through visual representation of clinical processes; saved SOP.
• Led feasibility study, scoping, costing, vendor evaluation and proposal development for CMMI-SVC 3 in India
• Conceptualized Pyramid Analysis model – an enabler to balance Span of Control and optimize Cost-to-Serve

Mumbai Area, India

• Established Process Excellence CoE across CDM, PhV, BioS & Medical Writing for ~2,500 employees
• Developed and launched e-Learning modules of ‘Lean’ program for Business Process Services (BPS) enterprise; led large scale complex ‘Lean’ projects resulting in 28% productivity improvement in one of the largest CDM.
• Designed and optimized Quality Control and Quality Management Program to deliver consistent output quality
• Standardized KPIs, FMEA, Governance and Risk Management in collaboration with QA, and Operations
• Developed and standardized domain specific content and case studies on Process Improvement, Quality, Consulting and Governance & communication plan for Business Development pursuits (RFIs/RFPs) and client presentations
• Led Service Delivery of three accounts in Clinical Data Management Business and retained a high risk account

Chennai Area, India

• Established Operational Excellence practices for ~1,200 employees in Banking and Capital Market KPO of Zenta Knowledge Services (acquired by Accenture Credit Services)
• Led ‘First Pass Yield’ transformation program to establish metric-driven culture - a CEO strategy to bring in greater level of accountability across the organization
• Co-authored an online quality tool to drive ‘First time right’ mindset (© Copyright registered) – re-engineered operating mechanism by linking key business levers with first pass quality scores
• Led completion of improvement projects and achieved 15%-20% productivity gain
• Designed and launched Early Warning Signal initiative to know potential customer issues in advance
• Set-up Program Management Office and led Operating Rhythm initiative to drive ‘No surprises’ culture

Mumbai Area, India

• Planned and executed Six Sigma training programs and projects
• Managed Shifts, conducted equipment failure analysis, planned spare parts, analyzed and controlled maintenance cost
• Led Quality Circle projects and bagged the ‘Best of Season’ award in national level competition - Quality Circle Forum of India, 1998