With a diploma in Mechanical Engineering from MES' Pillai HOC College of Education and Research, I've harnessed my technical and analytical skills to excel in customer service at Teleperformance as a Senior Customer Service Associate for Chime Banking. My core competencies revolve around CRM best practices, quality assurance, and team leadership, where I've led initiatives to enhance customer engagement and satisfaction.At Teleperformance, our team reduced customer complaints by 12% within just four months, a testament to our collaborative approach to quality improvement. Fluent in Hindi and adept with AutoCAD and Microsoft PowerPoint, I bring a diverse skillset that complements my rigorous educational background. My goal is to continue fostering a culture of excellence and innovation in customer service, leveraging my technical and interpersonal skills to drive organizational success.