Arvind Seshadri Email & Phone Number

Chennai, Tamil Nadu, India

Key Responsibilities:• Managing multiple projects from kick-off to completion in a fast-paced environment, ensuring all projects are delivered on time and within budget.• Establishing and maintaining strong customer relationships, delivering the highest levels of quality service through regular communication, including weekly and monthly reviews.• Coordinating with cross-functional teams to resolve project issues and mitigate risks, ensuring seamless project execution and collaboration.• Collaborating with various teams, including business, sales, and marketing, to define requirements, interfaces, implementation approaches, and scalable and reusable solutions.• Establishing strong customer relationships and delivering the highest levels of quality service by managing customer relationships through regular communication, weekly/monthly reviews, and efficient day-to-day operations.• Developing and maintaining strong client relationships through regular communication and delivering high-quality service.Highlights:• Resource Utilization: Maintained team resource utilization at a healthy rate optimizing productivity and efficiency.• Portfolio Oversight: Oversaw delivery portfolio and projects for clients in the UK and US regions, ensuring successful project execution and client satisfaction.• Operational Management: Efficiently managed day-to-day operations and client communication, ensuring smooth project progress and addressing any issues promptly.• Process Improvements: Implemented process improvements that led to a reduction in project delivery time, enhancing overall project efficiency and client satisfaction.• Client Feedback Mechanism: Introduced a client feedback mechanism that resulted in an increase in client satisfaction, demonstrating a commitment to continuous improvement and client-centric service delivery.

Singapore

Key Responsibilities:• Liaised between business and technology units, effectively managing delivery schedules for various applications.• Developed and implemented technical process improvements to optimize resources for Data Migration, Interface, Support, and Enhancement teams.• Engaged in Pre-Sales discussions with partnering consortiums, providing ROM/LOE effort estimations, and conducting proof of concepts and technical assessments for key strategic initiatives.• Led bi-annual planning sessions, creating and executing plans to ensure the successful delivery of the product roadmap, version upgrades, and customized project releases.• Steered scrum processes and conducted ceremonies, including Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, in collaboration with cross-functional teams, ensuring agile project management and continuous improvement.• Developed a commonly adopted Change Request (CR) Framework, establishing standard high-level effort estimates across the development team and creating contract variation and functional specification documentation.Highlights:• Team Management: Managed a 10-member software development team across Singapore, Philippines, Myanmar, and Indonesia, focusing on cloud-based Training Management System projects.• Code Quality Assurance: Reviewed code and ensured quality in full-stack development, introducing automation in the review process and utilizing code metrics to assess and enhance code quality.• Resource Optimization: Implemented a resource optimization strategy that resulted in an increase in team productivity, streamlining project delivery and enhancing overall operational efficiency.• Project Implementation Success: Led the successful implementation of a cloud-based Training Management System, resulting in an increase in user adoption rates and positive feedback from clients.

Singapore

• Delegating tasks and responsibilities to the team members and actively track their daily assigned tasks vs actual tasks completed• Developing and delivering progress reports, contract variation and functional specification documentation. Coaching, guiding and mentoring teams on Agile / Scrum practices and techniques for individual tracks of the project such as Data Migration/Interface Tracks• Spearheading data migration team and QA teams for successful migration for leading clients like WDA, NUS, NTU Schools• Performed system integration testing with product validation and provided product Demo at the sprint delivery.

• Design and work on individual projects allocated to different payment gateways such as AXS, eNETS Debit/Credit, Paynow, SFC and finance interfaces like SAP, Navision, ACCPAC, CREST systems.• Performing quality checks and designing quality improvement processes for ensuring project support adheres SLA requirement.• Developed domain knowledge on cloud-based Training and Learning Management Systems. Understand the server architecture and DB schema of public/private training providers like NTU, NUS, PSB, BCA, WSG, SSG etc to handle individual modules of the eTEAMS product.

- Completed term papers on Information Management, Business Management Sources and Services, Internet and Web Technologies, Database Management System.- Developed a website as a part of Internet and Web Technologies course using PHP, HTML, CSS and MySQL for searching food items across popular brands like McDonalds, KFC etc and compare its Nutrients. - Pursued term paper on Environmental Scanning and Business Intelligence Practices among Information Technology based SMEs in Singapore.

- Worked as Business Analyst in the core product development team for ICICI bank from Oct 2011 to September 2012, where new features where added to the existing product which comes a part of Product Release cycle.- Worked as Technical Business Analyst and the Lead for the Core Banking Customization team for First Bank (Nigeria) from October 2012 to July 2013 which aims to bridge the gaps present in the product and the customers’ requirements.- Involved in Business integration testing with product validation and provided product Demo at the sprint delivery.- Use Radars, Rational tools effectively to keep track of all the defects and follow up with all the stakeholders to ensure all the defects are resolved.- Part of the data-migration development team for Merlin HR application solution from July 2010 to Dec 2010.- Worked as Functional Analyst in the core product development team for Apple from Jan 2011 to Sep 2012, where new features where added to the existing product as a part of Product Release cycle.- Supported during production cutover by Working on ‘Go Live’ activities as per the implementation planning in order to enable productionization of application without any issues - Prepare for Knowledge Transfer sessions to ensure smooth transition of modules to the newer stakeholders of the team.- Organized scrum meeting and prepared project status reports for the project and delivery managers.