Director
Current
Dpp Inc.
Nov 2022 - Present
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Arvind Sharma Email & Phone Number
Director
at
DPP INC.
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
DPP INC.
Role
Director
Location
Cambridge, Ontario, Canada
Who is Arvind Sharma? Overview
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Quick answer
Arvind Sharma is listed as Director at DPP INC., based in Cambridge, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Arvind Sharma.
Arvind Sharma previously worked as Service Manager at The 401 Group Of Companies and Group Director Aftersales at Cmc Motors Group Ltd - An Alfuttaim Group Company. Arvind Sharma holds Automotive Certification Course from Automotive Business School Of Canada.
Profile bio
About Arvind Sharma
A seasoned Automotive Aftersales Professional with extensive experience in both commercial and passenger vehicles, Arvind brings over 20+ years of expertise in the Middle East and Africa. With a deep understanding of dealership processes, he has effectively managed aftersales operations to ensure maximum efficiency and exceptional customer satisfaction.Arvind has a proven track record of working with government entities on tendering processes and managing fleet operations with a focus on maximizing up-time and operational effectiveness. He has also worked extensively with Gallup methodologies to enhance both team and customer engagement. By leveraging Gallup's insights, he has successfully implemented strategies to improve team motivation and customer satisfaction, resulting in a more engaged workforce and an elevated customer experience. He is well-versed in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) metrics, using these tools to drive continuous improvements and deliver outstanding service outcomes.Key Strengths:
Listed skills include Automotive, Automobile, Customer Satisfaction, Parts, and 27 others.
Current workplace
Arvind Sharma's current company
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Dpp Inc.
7 roles
Arvind Sharma work experience
A career timeline built from the work history available for this profile.
Service Manager
Aug 2022 - Oct 2022
Group Director Aftersales
Cmc Motors Group Ltd - An Alfuttaim Group Company
Responsible for aftersales operations in Kenya, Tanzania & Uganda• Implemented customer satisfaction index throughout Aftersales businesses• Introduced Customer retention & experience programs resulting in improvement in retention rates.• Launched 3E program focusing on Efficiency, Engagement & Experience.• Implemented successful parts optimization project with 60% reduction in aged stock within 10 months• Implemented DOS audits using Gemba/Checklist
Jan 2019 - Mar 2021
General Manager Automotive
Responsible for Aftersales operations.• Winner of JAMA CSI#1 in aftersales for 6 consecutive years.• Improved employee engagement levels by introducing various programs.• Developed culture of following Customer Service Values among the team.• Implemented business processes to achieve best in GCC retention of 72%• Introduced CRM department and CSI surveys• Launched new ERP IS-AUTO (SAP) in 2013• Introduced Technical Allowance – For retention of trained associates.
Oct 2011 - Dec 2018
Service Operations Manager
Trading Enterprises - Al-Futtaim
Major Contribution:• Key provider of statistical analysis of Business Projections• Provide Management cover and support in achieving the turnover and net contributions figure• Map Business Processes with on-line application systems• Identify gaps and analyze the key ratio’s at all sites and implement actions through location manager, to maximize revenue and profit• Liaise with Insurance companies for incremental business• Identify specific marketing requirements, create and initiate actions to overcome shortfalls• Provide inputs in Budgeting activities using historical sales trends, current market situation and business environment opportunities and threats• Improve business practices across all emirates, implement processes and manage staff attitude changes to continuously improve the levels of customer satisfaction• Liaise with principal for pricing on parts as per current market trends• Liaise with group inter companies to ensure in-house business levels are maintained
Jan 2008 - Sep 2011
Sr. Advisor
Raceway Chrysler Toronto Canada
Mar 2006 - Aug 2007
Service Advisor
Mar 2005 - Mar 2006
4 education records
Arvind Sharma education
Automotive Certification Course
Automotive Business School Of Canada
Diploma, Business Management
Bachelor'S Degree, Art/Art Studies, General
Diploma, Automobile Engineeering
Board Of Technical Education
FAQ
Frequently asked questions about Arvind Sharma
Quick answers generated from the profile data available on this page.
What company does Arvind Sharma work for?
Arvind Sharma works for DPP INC..
What is Arvind Sharma's role at DPP INC.?
Arvind Sharma is listed as Director at DPP INC..
Where is Arvind Sharma based?
Arvind Sharma is based in Cambridge, Ontario, Canada while working with DPP INC..
What companies has Arvind Sharma worked for?
Arvind Sharma has worked for Dpp Inc., The 401 Group Of Companies, Cmc Motors Group Ltd - An Alfuttaim Group Company, Omasco.Alfuttaim, and Trading Enterprises - Al-Futtaim.
How can I contact Arvind Sharma?
You can use AeroLeads to view verified contact signals for Arvind Sharma at DPP INC., including work email, phone, and LinkedIn data when available.
What schools did Arvind Sharma attend?
Arvind Sharma holds Automotive Certification Course from Automotive Business School Of Canada.
What skills is Arvind Sharma known for?
Arvind Sharma is listed with skills including Automotive, Automobile, Customer Satisfaction, Parts, Vehicles, Dealer Management, Team Management, and Profit.
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