A seasoned Automotive Aftersales Professional with extensive experience in both commercial and passenger vehicles, Arvind brings over 20+ years of expertise in the Middle East and Africa. With a deep understanding of dealership processes, he has effectively managed aftersales operations to ensure maximum efficiency and exceptional customer satisfaction.Arvind has a proven track record of working with government entities on tendering processes and managing fleet operations with a focus on maximizing up-time and operational effectiveness. He has also worked extensively with Gallup methodologies to enhance both team and customer engagement. By leveraging Gallup's insights, he has successfully implemented strategies to improve team motivation and customer satisfaction, resulting in a more engaged workforce and an elevated customer experience. He is well-versed in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) metrics, using these tools to drive continuous improvements and deliver outstanding service outcomes.Key Strengths:
Dpp Inc.
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DirectorDpp Inc. Nov 2022 - PresentWaterloo, Ontario, Canada
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Service ManagerThe 401 Group Of Companies Aug 2022 - Oct 2022Cambridge, Ontario, Canada -
Group Director AftersalesCmc Motors Group Ltd - An Alfuttaim Group Company Jan 2019 - Mar 2021Nairobi, KenyaResponsible for aftersales operations in Kenya, Tanzania & Uganda• Implemented customer satisfaction index throughout Aftersales businesses• Introduced Customer retention & experience programs resulting in improvement in retention rates.• Launched 3E program focusing on Efficiency, Engagement & Experience.• Implemented successful parts optimization project with 60% reduction in aged stock within 10 months• Implemented DOS audits using Gemba/Checklist
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General Manager AutomotiveOmasco.Alfuttaim Oct 2011 - Dec 2018MuscatResponsible for Aftersales operations.• Winner of JAMA CSI#1 in aftersales for 6 consecutive years.• Improved employee engagement levels by introducing various programs.• Developed culture of following Customer Service Values among the team.• Implemented business processes to achieve best in GCC retention of 72%• Introduced CRM department and CSI surveys• Launched new ERP IS-AUTO (SAP) in 2013• Introduced Technical Allowance – For retention of trained associates. -
Service Operations ManagerTrading Enterprises - Al-Futtaim Jan 2008 - Sep 2011Dubai, UaeMajor Contribution:• Key provider of statistical analysis of Business Projections• Provide Management cover and support in achieving the turnover and net contributions figure• Map Business Processes with on-line application systems• Identify gaps and analyze the key ratio’s at all sites and implement actions through location manager, to maximize revenue and profit• Liaise with Insurance companies for incremental business• Identify specific marketing requirements, create and initiate actions to overcome shortfalls• Provide inputs in Budgeting activities using historical sales trends, current market situation and business environment opportunities and threats• Improve business practices across all emirates, implement processes and manage staff attitude changes to continuously improve the levels of customer satisfaction• Liaise with principal for pricing on parts as per current market trends• Liaise with group inter companies to ensure in-house business levels are maintained
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Sr. AdvisorRaceway Chrysler Toronto Canada Mar 2006 - Aug 2007
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Service AdvisorLeggat Chevrolet Cadillac Buick Gmc Ltd. Mar 2005 - Mar 2006Toronto, Ontario, Canada
Arvind Sharma Skills
Arvind Sharma Education Details
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Automotive Business School Of CanadaAutomotive Certification Course -
Business Management -
Art/Art Studies, General -
Board Of Technical EducationAutomobile Engineeering
Frequently Asked Questions about Arvind Sharma
What company does Arvind Sharma work for?
Arvind Sharma works for Dpp Inc.
What is Arvind Sharma's role at the current company?
Arvind Sharma's current role is Seasoned Automotive Sales & Aftersales Leader | 20+ Years in Middle East & Africa | Driving Growth & Excellence in Automotive Industry.
What schools did Arvind Sharma attend?
Arvind Sharma attended Automotive Business School Of Canada, Nmims Global, Delhi University, Board Of Technical Education.
What skills is Arvind Sharma known for?
Arvind Sharma has skills like Automotive, Automobile, Customer Satisfaction, Parts, Vehicles, Dealer Management, Team Management, Profit, Automotive Aftermarket, Operations Management, Management, Team Building.
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Arvind Sharma
Nerc Certified System Operator, Power System Professional - Electrical Engineer P.Eng.,Mba. Over 15 Years Experience Managing Grid Control OperationsCanada1yahoo.com -
Arvind Sharma
Toronto, On -
Arvind Sharma
Edmonton, Ab -
Arvind Sharma
Technology Lead @ Infosys | Expert In Frontend Development With Javascript Frameworks | Skilled In Backend Solutions & Cloud TechnologiesVancouver, Bc
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