Client Process Manager
Current• Lead the North America division's client processes, overseeing end-to-end recruitment operations and ensuring alignment with organizational objectives.• Successfully managed a team of 30 recruiters and improved placement ratio per recruiter from 0.50 to 1.38 in 2022 with 100+ placements and more than 3 times ROI to the client.• Collaborate with stakeholders to define recruitment strategies, implement best practices, and optimize processes for efficiency and effectiveness.• Manage a team of recruitment professionals, providing mentorship, training, and support to drive performance and achieve targets.• Develop and maintain strong client relationships, serving as the primary point of contact for client inquiries, escalations, and feedback.• Recognized as the "Top Performing Assistant Operations Manager Award for Offshore Recruitment Services - North America for the year 2022".