Arvinder Singh Email & Phone Number

Telford, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, West Midlands, United Kingdom

My role with Robert Half as a European Business Systems Analyst is the ensure all statistics and reports are accurately presented to our field management representatives and improve on the automation of existing processes and procedures, whether that being through our reporting tool COGNOS, or via Microsoft SQL Management Studios. My other responsibilities within this role include:• Performing data fixes in line with the companies change control programme • Weekly reconciliation and reporting of revenue to be issued to our field managers• Working with existing SQL queries to eliminate any manual integration that may be required once exported• Writing new queries that may eliminate integration later on in the stage of reporting• Making amendments to problematic scripts existing large scripts in SSMS • Compiling monthly Strategic account reporting across 5 countries (UK,Germany,Switzerland,Belgium,France)• Generating ADHOC monthly reports to the VP of Strategic accounts e.g Qtr on Qtr • Creating detailed monthly reports to determine bonus’ for field representatives• Assisting other team members and developers in back office system implementations, upgrades andenhancements including requirements gathering, implementation, conversion, testing and user training• Assisting in the system configuration of the application where required, including user setup on all BSG applications during the design and testing phases of projectsThroughout my time at Robert Half, I have managed to develop many new skills within Microsoft SQL Server and have assisted with the development in the automation of our revenue reporting process, aswell as aiding with the automation of our Strategic Account process.

Coventry, United Kingdom

Stratford-Upon-Avon, Warwickshire, United Kingdom

Warwick, Warwickshire, United Kingdom

Warwick

My role within finance with Alliance Medical consist of working alongside the accounts receivable manager ensuring: • Invoices are raised accurately and on a timely basis• Prices, contracts and customers are correctly established on RISPACS• Contribution to analysis of processes and the operation of controls, suggest improvements and implimenting and monitoring changes • Identifying potential problems suggesting solutions• Understanding VAT and the importance of correct application of VAT laws• Analysing data and ensuring all ledgers are updated and accurate going forward

Warwick

My current role within the billing department consists of a variation of different responsibilities. These consist of anything from investigating and configuring accounts correctly in order to bill, to being assigned to specialist projects from other areas of the business. My main objective is to ensure the customers have been billed to an accurate level, but also to ensure that the team stay informed with any system changes that may have been discovered. • Reporting of Team Stats/ Key Performance indicators (KPI’s) to the Billing Team Manager • Provide one on one training and development for new and existing members of the team• Seconded to a project which required me to learn a new system and migrate existing accounts to an accurate level to ensure that the customer can be serviced correctly from or new billing system• Analyse the DDR process to find ways of improving the process to ensure we provide the best service to our customers

My current role is within central operations is to help to manage the day to day aspects of Telemetry and help to develop the business area. My main objective is to ensure the engineers have full support and management on a daily bases. Whist achieving company targets to reducing the number of faulty telemetry units for customers while reducing costs.• Provide support for all day to day telemetry aspects for Calor Gas• Provide help desk support and direct training or training arrangements to all staff• I help support projects within IDS and manage the telemetry engineers accordingly to assist with any additional telemetry projects.

Southam

•Investigating and diagnosing any noticeable errors in the release builds• Locating and correcting any incorrect data on in game and on the front end• Communicating with the developers to ensure the correct procedures have been adhered to when releasing new builds.• Compiling detailed bug reports and tutorials for developers to reproduce and ultimately fix any bugs I may have located

• Investigating and diagnosing any errors in the transfer of supplies• Communicating with the Industry to ensure the correct procedures have been adhered to• Locating and correcting any incorrect data on applications• Achieving and maintaining exceptional figures and statistics in order to ensure the best customer service is provided to our clients• Dealing with customer service enquiries via multiple channels of communication e.g. Webchat, email, Twitter, Facebook• To ensure that all data and client details are handled in line with the Data Protection Act• Completing all administrative tasks to an accurate level to ensure our customers peace of mind

Leamington Spa

• Working leads thoroughly and obtaining sales through existing customer enquiries• Negotiating premiums directly with underwriters• Achieving and maintaining exceptional figures and statistics in order to ensure the best customer service is provided to our clients•To ensure that all data and client details are entered in line with the Data Protection Act and the FSA• The up-selling of products to current customers• Completing all administrative tasks to an accurate level to ensure our customers peace of mind

Coventry, United Kingdom

• Providing and maintaining a high level of customer service to existing and new clients• New sales and upselling of current customers• Achieving and maintaining exceptional figures and statistics in order to ensure the best customer service is provided to our clients• Working with multiple (over 20) different insurance companies. If a client calls in on a particular companies extension number, we must immediately adjust to their requirements e.g. a particular company may exclude Driving Of Other Cars on a policy• My time at Fusion was measured by a system which accurately recorded Adherence, breaks, lunches, hold times, wrap-up times etc, Therefore it was crucial that we managed our work in the most effective and accurate way possible

Birmingham, United Kingdom

RST Organisations is a company which helps to raise funds for clients/ charities through the residential campaign. • Help to recruit and train new starters to the methods and processes of the company• Arranging and budgeting daily for transporting large groups of staff • Speak to/deal with hundreds of customers on a daily basis• Train and Manage a large team