Arvinder Singh Email & Phone Number

Vancouver, British Columbia, Canada

Heading the Intellectual Property Support services initiatives

New Delhi, Delhi, India

New Delhi, Delhi, India

New Delhi Area, India

Noida Area, India

New Delhi Area, India

Managing your IP program is challenging, with so many moving parts. Tracking various IP matters.Maintaining data quality. Perfecting processes.Connecting the right people, at the right time. When it all comes together, some call it synergy. We call it Thomson IP Manager. In today’s continuously evolving IP environment, successfully aligning your business.

Noida Area, India

I helped the Organization setup IP Support Service | Helped prepare documentations | Services Catalogue | ISO 27001

Noida Area, India

Noida Area, India

Noida Area, India

• Achievements
• Worked on RFI and Pilot project for one of the biggest mobile manufacturer and acquired business worth 16 FTE’S.
• SPOC between the client and the organization for all outsourcing needs.
• Lead project from Identifying business opportunity, Migration to Business as usual.
• Implemented Paperless Docketing and got efficiency gain of 2 FTE’s and saved 470k INR annually for the organization.
• Certified Lead Auditor for ISO 2007:9000 and helped organization achieve the certification.Key DeliverablesOperations Management

Pune Area, India

• I started my BPO career with EXL as a customer care executive in a Finanace process and than moved to AVIVA Insurance in the pilot batch.Got promoted as a Quality Analyst and was auditing customer service and sales.
• I have been recognized as the Retention Champion for the Year 2006. – With only 1 attrition in the entire year.
• I have been recognized as the Trailblazer for the quarter- April 06 to June 06 – Which is the best AM Award.
• I have reduced the debt of the suppliers from 22 Million to 5.3 Million Pounds in a period of 9 Months.Key Deliverables  Being a Debt Team Manager I represented Norwich Union to the suppliers. Managed a team of 15.

• Associated with AVIVA-UK and was responsible for Auditing calls for Quality.Key Deliverables
• Was supervising the quality of 2 teams with 20 agents each in Sales.
• I was responsible for quality coaching and evaluation, maintaining overall service quality and generating performance and day-end reports for senior management and client.
• Training new batches on sales techniques was an added responsibility given by process owner
• Identifying training needs for advisors on individual basis and training them.
• Created a training module for the new advisors joining the floor to reduce the learning curve.

• To solve queries of customers related to their Mobile Home Accounts with Conseco. (Inbound calls)
• Coaching and Counselling, Mentoring was an integral part of my day to day responsibilities
• Provide updates to associates

Pgdba, Sales & Marketing

Certificate, Patent Paralegals

Certificate, Certified Interviewer

2008, Iso 9001

Lead Auditor, Certified Lead Auditor, Iso 9001

Pgdba, Hr & Marketing

Education record