Arvinder Singh Email & Phone Number

Cupertino, Ca, Us

Cupertino, California, Us

Working as a Senior Program Manager at Apple for the past 3 years in an organization called WW Sales BPR. As part of our Worldwide Sales Business Process Re-engineering (BPR) group, our organization is responsible for implementing strategies, tools and processes that enable the business to drive sales, improve customer experience or increase efficiency in the merchandizing execution of our channel points of sale. These solutions are typically new technical capabilities and/or the transformation of business processes to support a continuously evolving sales and merchandising team. I have been responsible for delivering key initiatives that support a broad, cohesive sales and merchandising solution strategy. In my tenure at WW Sales BPR, I have worked as a Program manager supporting our organizations' multifaceted localization needs, which includes managing translations for 10,000+ keys in 21+ languages across different stakeholders globally - Localization Shared Services, IT, Sales BPR and Channel Business Sales. In my capacity as a localization program manager, I had developed a new standardized, functional & optimized process for managing localizations across BPR streams, which helped in overall reduction of touchpoints and resulting in a more predictable process, thereby achieving about 95% efficiency gain. Also worked as Senior Program manager in our Data Reporting & Analytics team, which supports the reporting and data needs for the organization

San Jose, Ca, Us

• Program managed Sales Simplified Deal Registration and Pricing Optimization initiative for Cisco’s Sales Operations organization, aimed at guiding partners through a simplified, intuitive and timely deal registration and reward them for their behavior in an accurate, consistent and reliable manner. • Directed Program Planning and Prioritization for operational readiness• Responsible for driving maximum Sales Program utilization by driving sales behavior, increasing the speed to market• Identified critical sales metrics and build ‘stories’ to justify business value of proposed changes• Responsible for Planning/Managing the operational budget • Developed and initiated new internal support ready processes to reduce partner escalations • Managed 10 + cross functional team and ensured no cross dependencies exist with other in- flight programs • Managed development and testing team of 40+ offshore and onshore consultants• Employed and enforced business standards and practices for sales operational excellence• Managed Program level communications to senior leadership and stakeholders for roadmap changes, release plans, program level risks, deliverables and delivery status• Defined Strategy for Commit Management as a Service, which included an integrated set of services to provide a flawless Ordering & Booking delivery experience and commit business insights. Driven reduction in cost to serve by 50% • Architected a Globally consistent commit management framework resulting in elimination of process redundancies/inefficiencies and drove adoption of best practices globally• Achieved process automation/digitization through PEGA business process management (BPM) in the various commit tools. Realized >$2 M cost savings in the first year of the initiative through the implementation of PEGA automation processes • Supported 10+ internal organizations in the quarterly commit management calls and driving results

San Jose, Ca, Us

• Program managed the Reporting, Performance and Data Management modules of Next Generation Commitment Compliance and Revenue management application. Reporting collaboration lead for all business stakeholders/partners

Palo Alto, Ca, Us

Reporting Functional Architect for SunRAMP Project Reporting team. Led the team of 10 engineers through gap analysis, functional specs design, technical specs design, development and implementation of key Sun cross-functional reports for the Order Entry/Order Management, Accounts Receivables, Oracle Purchasing and Oracle Manufacturing modules

San Jose, Ca, Us

• Responsible for requirements analysis for developing an ‘Archive’ and ‘Purge’ framework design

Austin, Texas, Us