Arvinder Singh Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Managing skill pool of about 50 resources for Managed Security Services. Lead teams supporting Run, Support and Enhancement services via WO/Long term contracts:Directory Services Support - On-prem/Hybrid/Azure Active Directory, Ping DirectoryPrivilege Access Management - CyberArk, Centrify, Thycotic, Hitachi PAM, SSO Services - ADFS, Azure SSO, PingFederateMFA Services - Azure MFA, Symantec VIP, PingId, RSA ID Access, CiscoDuo, One IdenitySecrets Management - Azure KMS, CipherTrust KMS, Thales Luna HSMAlso support solutioning reviews, effort estimations for new clients, automations using scripts/integrations.Capability and team building by facilitating recruitments, training, upskilling/reskilling.Working as project lead along with PMO function for multiple clients ensuring and overseeing end to end deliveries including Directory Services, IdM, Networking, Wintel and Vulnerability Management.

Noida, Uttar Pradesh, India

Privilege Access Management, Team Management, Performance ManagementTeam Lead for multiple projects; promote effective teamwork, mentor employees, and evaluate individual performanceIdentity and access management using IAM products (SailPoint, Oracle IDM, CA Identity, CA PAM, CA SSO/SiteMinder)Identity governance and compliance using SailPoint and AveksaTriage and support operational issues involving IAM systems and toolsKaizen plans for Continuous Improvement or Reengineering processes/services.Creating the Daily, Weekly and Monthly reports showing Cybersecurity Services PerformancePerformance, leave and schedule management for teamHiring and other WFM related formalitiesStandard KPI Reports and Compliance Dashboards using ServiceNow, data from various tools (SailPoint, Aveksa,Workday, etc.) and PowerBI.Process/Tasks Automation - Automate tasks related to Access Administrations and ID Management using RPA and scripts.Service Level, Process Reengineering, Business Process Automation, Continuous Service Improvement, Incident Reduction, Team Management, Performance Management

Gurugram, Haryana, India

Customer Satisfaction, Team Utilization, Training Plans, Knowledge Transfers, Service Design, Quality Control, Process Automation, Process ImprovementsCreate and document Services as per SOW for client projectsSupport Project Lead, Services Manager and SAM consultants in developing expertise as required by various SAM ProjectsOwnership to ensure Quality, SLA and overall customer satisfaction scores for the delivered services under a SAM projectEscalations handling by doing required RCA and devising corrective actions and strategizing proactive measures to ensure zero escalations in futureDeveloping reporting model for new services, performance KPI’s & Resource utilization scoresServices, Tool and Reporting automation using Excel, SQL, SharePoint

Sahibzada Ajit Singh Nagar, Punjab, India

Service Level, Reporting, Queue Management, Work Force Management, Forecasting, Scheduling, Staffing, Working with Ops Leads for Real Time ManagementReal time reporting and analysis on the performance of various LOBs using SQL, Excel and Publishing reports via email, Excel, and SharePointWFM based on analysis of forecast volume and trends to ensure apt headcount and maintain acceptable service levels Collaborated with Team Managers and Business Owners on regular basis, share information, raise concerns, present trends, and recommend solutions & insights. Create and maintain headcount files, scheduling and staffing modelsDevice daily targets based on forecasted projections and publish reports on hourly, daily, weekly, monthly quarterly and annual productivity numbers, floor attendance and outages.Maintain historical performance and KPI scores for various scorecard and to analyze the performance of various LOBS, Teams and Agents. Pursue team managers to ensure they complete day end targets while maintaining set AHT, offline and break timings and publish scorecards for LOBs, TMs and Agents.Technical support for Dell laptop, desktop, all in one systems, printers and TV devices Escalations and parts dispatch managementTechnical support channels - Inbound calls and chat support

Gurugram, Haryana, India

Incident Management, Issue resolution and Software installation for Production and Non Production Employees for America, India and Philippines Approve/cancel purchase on Global IT Cost Centre for Non-Production employeesCo-ordinate with Software/Hardware vendors for Quotation, Regional Purchasing Team for purchase and Local Network Services team for installation of hardware asset.IT Asset Management and drive Software License Compliance across America, India and PhilippinesNew Hire On-boarding and creating their profiles on AD, Citrix, PeopleSoft and various other tools.To deploy and configure VM Machine and Citrix Environment for WAH Users IT Asset Management, Procurement and Publish License Compliance, Expense & Cost Center ReportsTo analyze ROI based on Procurement and Productivity KPI for various GIS Teams and to suggest alternate cost effective meansTo maintain historical data on SQL Databases and maintain a SharePoint Website for the team Collaboration and to publish reports on various parametersDesigning various reporting templates and automation using Excel VBATo process purchasing against ESR after validating required management and cost approvalsTo co-ordinate with software and hardware vendors for Quotation, Regional Purchasing Team for purchase and Local Network Services team for installation of hardware asset.To capture the installation information through LANDesk and report in UAPM.To handle new Job Requisitions for new hire Active Directory IDs and Termination Requests To install approved freeware or licensed software for end users in production/non-production environment of Convergys across globeTo resolve technical issues for in home and WAH Users via Incident Management.

Gurugram, Haryana, India

To help the customers in the process of making payments on their Credit Card accounts and provide consultation on debt management.Create team performance reportsShare and take Meetings with Team Managers and Business Owners to discussTeams’ performances and identify opportunities of improvementsMaintain historical data for various KPIs to help business strategizePublish various scheduled and ad hoc reports

B.Sc., Computer Science

Activities and Societies: NCCBSc IT

Mathematics

Activities and Societies: NCC, GE VolunteersPCMB