Arvin Dictado
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Arvin Dictado Email & Phone Number

Service Delivery Manager at Finastra
Location: Calabarzon, Philippines, Philippines 5 work roles 1 school
1 work email found @smartmatic.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email a****@smartmatic.com
LinkedIn Profile matched
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Current company
Role
Service Delivery Manager
Location
Calabarzon, Philippines, Philippines
Company size

Who is Arvin Dictado? Overview

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Quick answer

Arvin Dictado is listed as Service Delivery Manager at Finastra, a company with 12758 employees, based in Calabarzon, Philippines, Philippines. AeroLeads shows a work email signal at smartmatic.com and a matched LinkedIn profile for Arvin Dictado.

Arvin Dictado previously worked as Service Delivery Manager at Fujitsu and Technology Support Engineer at Fujitsu. Arvin Dictado holds Bachelor Of Science (B.S.), Electrical, Electronics And Communications Engineering from Polytechnic University Of The Philippines.

Company email context

Email format at Finastra

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{first}.{last}@smartmatic.com
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AeroLeads found 1 current-domain work email signal for Arvin Dictado. Compare company email patterns before reaching out.

Profile bio

About Arvin Dictado

• Service Delivery Manager with experience in project implementation, people management and technical support.• Works for more than 15 years in a telecommunication, ICT, and Fintech Industry• Experienced in working on a multi-tasking environment that includes documentation, report generation and managing projects.• Planning, designing, commissioning, testing and acceptance of telecommunication equipment, network elements, components and facilities, with competent level of technical understanding of modes of transmission (wire/wireless, satellite, fiber communication)• Knowledgeable in IP networks and also on its routing and switching protocols (VLAN, STP, etherchannel, OSPF, EIGRP, BGP, InterVLAN)• Worked on multi-vendor environment and handles telecom equipment like Cisco Routers/Switches, Alcatel AWY, ZTE CEN, NSN GSM BTS, NSN FlexiEdge BTS, NSN BSC/RNC, Ericsson RBS, Ericsson BSC/RNC, Huawei BTS this includes commissioning, integration, SW/HW upgrade, local and remote troubleshooting, alarms clearing and performance monitoring.• Experience handling BGAN and VSAT equipment• Implementation/troubleshooting of WiFi equipment like CISCO ISR, allied x930 x230 switches, Ruckus SCG and AP• Hands on experience in Local and Remote configuration/modification of BSS network both in MML and operation managers (GUI)• Holds professional drivers license.

Listed skills include Lte, 2G, 3G, Telecommunications, and 38 others.

Current workplace

Arvin Dictado's current company

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Finastra
Finastra
Service Delivery Manager
london, greater london, united kingdom
Website
Employees
12758
AeroLeads page
5 roles

Arvin Dictado work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current

Manila, National Capital Region, Philippines

  • Act as the primary escalation point for service-related concerns and work with the client and company to resolve.
  • Prepare and chair monthly governance meeting and manage follow up actions through completion.
  • Works across multiple applications and environments (Lending, Trade and Treasury)
  • Coordinate service planning activities like software upgrade, vulnerabilities remediation, contract renewals and change requests.
  • Ensure high level of SLA are met and client satisfaction by coordinating to different support groups and business unit to fast track resolution
  • Manages client communication during Major incidents
Sep 2023 - Present

Service Delivery Manager

NCR - National Capital Region, Philippines

- Serves as the channel for company communications internal and external.- Know in detail the scope of the services to the customer and the correspondingService Level Agreements (SLA)- Ensuring that service is delivered within budget, scope and expected quality- Lead and support the team to deliver the service- Manage the company and customer’s.

Apr 2019 - Aug 2023

Technology Support Engineer

NCR - National Capital Region, Philippines

- Lead engineer for implementation of nationwide public wifi.- Handles the configuration, integration and troubleshooting of wired and wireless equipment for wifi deployment- Monitors staff performance, works with employees to implement goals and document progress

Aug 2016 - Apr 2019

Telecom Engineer

NCR - National Capital Region, Philippines

  • Handles the testing and troubleshooting of transmission and telecom equipment like USB dongle modem, BGAN, VSAT, DSL and Data Center communication.
  • Supervision, acceptance and documentation of installation done by Third Party Provider.
  • Responsible for meeting telecom engineering deliverable schedule like Hardware acceptance Test of BGAN equipment (Sabre 1 and iSavi).
  • Responsible in conducting Transmission Network Test and stress test to ensure connectivity of different service provider (GPRS, DSL, VSAT and BGAN).
  • Responsible to connectivity testing to Data Centers to ensure transmission effectiveness prior to election.
  • Provide technical support to the field technician using E360 platform during election period to ensure connection availability of each transmission media.
Apr 2016 - Jun 2016

Senior Engineer

Batangas, Philippines

Senior Engineer, Technical Operations – South LuzonAccess & Transport Wireless OperationsPerforms commissioning/upgrade and installation of Ericsson BTS RBS6000 series (2G,3G, LTE), NSN GCM/WCDMA BTS. -Responsible for maintaining and troubleshooting of Telecom equipments BTS, Transmission and rectifiers.-Performs preventive maintenance of cell sites as.

Dec 2008 - Aug 2015
Team & coworkers

Colleagues at Finastra

Other employees you can reach at finastra.com. View company contacts for 12758 employees →

1 education record

Arvin Dictado education

FAQ

Frequently asked questions about Arvin Dictado

Quick answers generated from the profile data available on this page.

What company does Arvin Dictado work for?

Arvin Dictado works for Finastra.

What is Arvin Dictado's role at Finastra?

Arvin Dictado is listed as Service Delivery Manager at Finastra.

What is Arvin Dictado's email address?

AeroLeads has found 1 work email signal at @smartmatic.com for Arvin Dictado at Finastra.

Where is Arvin Dictado based?

Arvin Dictado is based in Calabarzon, Philippines, Philippines while working with Finastra.

What companies has Arvin Dictado worked for?

Arvin Dictado has worked for Finastra, Fujitsu, Smartmatic, and Smart Communications, Inc..

Who are Arvin Dictado's colleagues at Finastra?

Arvin Dictado's colleagues at Finastra include Ioana Oncioiu, Paolo Dizon, Iulian Forsea, Nithin Raju, and Sladjana Subotic.

How can I contact Arvin Dictado?

You can use AeroLeads to view verified contact signals for Arvin Dictado at Finastra, including work email, phone, and LinkedIn data when available.

What schools did Arvin Dictado attend?

Arvin Dictado holds Bachelor Of Science (B.S.), Electrical, Electronics And Communications Engineering from Polytechnic University Of The Philippines.

What skills is Arvin Dictado known for?

Arvin Dictado is listed with skills including Lte, 2G, 3G, Telecommunications, Transmission, Gsm, Wireless, and Wcdma.

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