After more than two decades of technical IT delivery and Project Management experience and having a brief stint in Sales and Marketing I am back to what I do best. Technology.AlpineSoft Inc is in the process of setting up its office in New Delhi India and I am helping them setup the ODC using my past experiences. AlpineSoft is an authorized reseller of GApps so guess I still might be doing sales and marketing besides managing development projects.Experience- Over 2 decades of qualitative techno-managerial experience in areas of Project/ Program Management & Co-ordination, Solutions’ Architecting/ Delivery & Application Development, Profit and Loss Management, owning budget and managing time and expenses. - Expertise in managing the complete SDLC; gained functional skills in analyzing the client requirements: translating new ideas into clients’ solutions including opportunity identification, requirements development, delivery, support & analysis and documentation. Adroit at - Formulating the projects by maintaining regular interaction with the middle & senior management of the client to ensuring completion of projects within the parameters.- Managing customer service operations by implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.- Implementing Standard Operating Procedures, Manuals to facilitate smooth functioning of process, ensuring conformance to Service Level Agreements.- Ensuring quality reporting and work with the Next Level to build a highly effective measurement and reward system based on empirical data.- An effective leader and communicator with strong interpersonal, leadership, analytical and relationship management skills. Team Management including re-sourcing/ outsourcing, recruitment, mentoring, training, development & performance management/ talent retention.Specialties: - Delivery Management -Business Development