Arvind Ravikumar Email & Phone Number

Stamford, Connecticut, United States

Working as a Product owner/Manager on Secured Installments Product and multiple other product teams.Define and lead the successful delivery of new products and features across Credit Acquisitionsplatforms.Setting Product Vision and communicating Product Vision to stakeholders.Developing strategic plan.Creating and maintaining the product roadmap.Maintain and Manage product backlogs.Prioritize the backlogs with Stakeholders, Business owners and cross functional teams.Facilitate successful implementation of product across cross functional teams.Work closely with Product Owners by leading Agile teams to successfully deliver the features.Lead PI Planning sessions.Work closely with BAU/Implementation leads on the build to run transition.Communicate commitments, roadblocks and timelines to senior leadership on a regular basis.

Stamford, Connecticut, United States

Developing Pre bureau credit products for retail card and payment solutions & care credit within SynchronyProviding product vision to the Agile team and program stakeholders.Working as a product owner in an agile environment on a retail consumer acquisition system for revolving credit productsDeveloping product roadmap for better understanding of the product/feature delivery Working on all new product implementations like Setpay, Prequal, BNPL, Multi product Prequal, Quickscreen and Prescreen. Working closely with business owners to understand business goals and translate them to user stories for the Agile team to work on.Mentoring and coaching team members on product details.Working with team members for product delivery.Participating in product testing to confirm that all features are working as specifiedWorking closely with other agile teams to confirm cross functional deliveryWorking closely with client teams to understand their business requirement and transferring the same to Synchrony's requirement.Working with different third party vendors like Credit bureaus, Lexus Nexus, IDA as part of Credit acquisition projects.Working closely with business owners and other stakeholders to provide updates on product development.Working on onboarding various new Credit and Fraud scoring models and implementing the same within the organization for credit card acquisition.

Stamford, Connecticut, United States

Led new client initiatives on Synchrony's Retail Consumer, Payment Solution and Care Credit underwriting platforms. Worked with Strategy, IT and Risk partners for new client implementations, existing client enhancements. Demonstrated technical understanding of Synchrony's retail & PSCC platforms, set up new deals, and interface with clients. Led requirement discussions, prepared the process and customer experience maps, and coordinated with Marketing, IT and other teams. Designed, coded and tested the business rules in Synchrony's retail card platforms. Implemented client credit strategies to Synchrony's retail card, payment solution and care credit platforms. Worked with IT team to create and execute test cases. Led UAT and provided signoff on various strategy implementations. Supported releases with IT teams, performed post release validations, monitored and communicated results to management. Created and maintained Synchrony's retail card platform maintenance processes and procedures documentation. Maintained and created credit acquisitions work flows, risk control matrix and followed up on audit and internal control recommended measures.Good Experience on SAS/SQL for Analysis on the Credit card decisioning and reporting.Worked and optimized various credit and Fraud losses across portfolios.

Hartford, Connecticut, United States

Worked as production support lead and guided the Onshore/Offshore team on production issues Played a key role and gained the confidence of the customer during the acquisition process of a transition project.Worked as a single point of contact from the IT side for business and many third party customers.Prepared operational metrics and reported to the Application Owner on a weekly basis.Created the weekly status report for the application and presented the same to business and senior level management on the IT side (App Owner, App Manager)Worked alongside managers, senior managers on resource and task management for the application.Managed, worked, coordinated and took care of business continuity in a business critical project of onboarding a new third party vendor. Worked on project estimations.Been an anchor in managing and coordinating an 8 member offshore team and a two member onshore team with business and client IT.Worked on CA7 and provided solutions to critical scheduling issues.Worked as a technical lead and a business analyst (Techno BA) and took or code reviews and gathering business requirements.

Stamford, Connecticut, United States

Worked as a Senior Software engineer (contractor) for Synchrony Financial from Stamford, CT, USA in an onsite coordinator role.Worked on SDLC projects – which includes, Designing the requirements, Coding the same, Unit testing, integration testing, release and monitoring for various projects in the retail card industry.Have been a production support team member and lead and supported various retail client additions to Synchrony bank. Resolved production issues on call to avoid credit card application acquisition downtime.Resolved critical / non-critical incident tickets & met SLA on time.Helped team members throughout the project until implementation, getting necessary approvals from stakeholders.Initiated and implemented new ideas for the client team which helped with cost savingsCo-ordinated with client and offshore teams for smooth execution of the projects/IRs.Attended client meetings to gather requirements and passed on the requirements to offshore.Analyzed business requirements & submitted LOEs (Line of Estimates) for all upcoming change requests.Analyzed the System Requirements – Client will provide us the business requirements and we map those requirements to IT requirements and prepare Deliverables for this phase like IT requirement document, High-level test plan.Joined Bridge calls/ERTs and provided production support/monitoring support for the clients.Co-ordinated between customer, third party vendors and offshore development/maintenance team.Was the on call technical support for the application team.Provided production support and monitoring (Job monitoring and Online system monitoring).Have provided immediate/emergency fixes for production issues.Joined all production support Severity 1 bridge calls and have provided solutions/fix on the issues.

Chennai, Tamil Nadu, India

Worked as Software engineer (Contractor) for Synchrony financial in a mainframe developer role.Worked on various retail client onboarding projects for Synchrony financial.Took care of production support, maintenance activities and enhancement requests on various new credit card application acquisition projects. Had coding, testing and implementation experience with COBOL, JCL, DB2, VSAM, UNIX as part of the new credit card acquisition projects.