Arvind . Email & Phone Number

India

Ahmedabad, Gujarat, In

Management of technology related operations of Cargo Group in North.Planning, development and post deployment management of technology infrastructure.Supporting entire information ecosystem involving Tata -Siebel CRM, HMSI - Hi-Rise, MG - Sap, MIS, Application Development for Sales, Service, Back Office, Finance, Business Development across a versatile technical spectrum.Planning, formulation and implementation of technology operations related policies, systems and SOPs. SDLC Management of in-house software projects. Disruption forecasting and Change Management.Planning and designing the systems and solutions for the improved productivity of overall business processes.Management, motivation and retention of resources.Process-wise compliance to Principal and Statutory Policy requirements.Budgeting & Procurement of products & services.Vendor Management.Ensuring resource productivity for utilization of TML Siebel CRM, HMSI Hi-Rise and MG - Sap. Recruitment & training of technical staff.Incident Management.

Ahmedabad, Gujarat, In

Responsible for overall management of technology related operations for Tata, Fiat and Honda dealerships of Cargo Group in Punjab and Rajsthan. Formulation and implementation of technology related policies.Management and support of the analysis, design, development, testing, deployment, training and administration of in-house software projects. Co-ordination of call centre operations.Planning, development and post deployment support of technology infrastructure & resources including structured networks, servers, desk clients, integrated systems, communication systems and other allied equipment.Management and support of enterprise information backbone for operational & decision support systems.Proactive identification of future technical requirements influenced by technology trends / business needs / statutory & principal requirements and recommend solutions that can be conducive for business operations.Planning, initiating and managing technological changes / revisions for organizational needs and ensuring systematic implementation and migration.Planning and designing the systems and solutions for the improved productivity of Overall Business Processes.Management, motivation and retention of resources in the face of challenges and shifting priorities.Process-wise compliance to Principal Policy requirements.Budgeting & Procurement of products & services.Ensuring performance of vendors & service providers for support & services as per agreed SLAs.Ensuring maximum uptime and utilization of Siebel CRM, HMSI DMS. Recruitment & training of technical staff.Ensuring maximum uptime of integrated systems.Management of support incidents and ensuring systematic and prompt resolution.

Ahmedabad, Gujarat, In

Responsible for management of technology operations for Tata and Honda dealerships of Cargo Group in Punjab.Formulation and implementation of technology related policies.Management and support of the analysis, design, development, testing, deployment, training and administration of in-house software projects. Planning, development and post deployment support of technology infrastructure & resources including structured networks, servers, desk clients, integrated systems, communication systems and other allied equipment.Management and support of enterprise information backbone for operational & decision support systems.Proactive identification of future technical requirements influenced by technology trends / business needs / statutory & principal requirements and recommend solutions that can be conducive for business operations.Planning, initiating and managing technological changes / revisions for organizational needs and ensuring systematic implementation and migration.Planning and designing the systems and solutions for the improved productivity of Overall Business Processes.Management, motivation and retention of resources in the face of challenges and shifting priorities.Process-wise compliance to Principal Policy requirements.Procurement of products & services.Ensuring performance of vendors & service providers for support & services as per agreed SLAs.Ensuring maximum uptime and utilization of in-house ERP and HMSI DMS. Recruitment & training of technical staff.Ensuring maximum uptime of integrated systems.Management of support incidents and ensuring systematic and prompt resolution.

Worked as business owner for a Franchise IT education venture of ISCT.Developed a market for IT education in a tier C City and pioneered technical education in city.Developed state of art learning infrastructure for an entirely futuristic curriculum.Primary responsibilities included -Team ManagementStrategic planningFinancial ManagementBusiness Promotion Statutory Liaisonand above all igniting a spark and inspiring an entire creed of technology enthusiast accross entire educational spectrum in the urban and rural market.

Gurgaon, Haryana, In

 Managing technical environment Providing Technical support to staff and students Carrying Out Installation Jobs (Networking etc.) Supporting students in their Projects