- Global Account strategist for Infosys and Wipro; serving as a trusted advisor and consultant, ensuring customer loyalty, and maintaining the highest level of satisfaction in all Geography and Verticals to develop and maintain long-term relationships.- Successfully owned and managed Tier 1 strategic accounts within the assigned territory while effectively leading a mid-market sales team.- Manage forecast accuracy on a monthly/quarterly/annual basis. Fiscal responsibility with regards to expense management in the assigned Global and other emerging accounts (IT vendors)

- Consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by IDC’s products and services- Key account management with outcome of increased customer satisfaction and increase in retention & account growth- Consistent execution of IDC’s sales methodology; proficient in account planning and understanding of territory management.- Support cash collection activities by taking the lead in resolving commercial issues that may cause non-payment & Ensure full compliance in all internal and external dimensions of the business.

- Sales of Voice (Unify/Siemens), VC (Polycom, Lifesize & Panasonic) AV products (Extron, Crestron, Epson, Barco, Panasonic, Samsung, Kramer etc.), Data systems (Brocade, Extreme, Cyberoam) and Wireless (Aruba, Ruckus etc.), CCTV (Honeywell, Tyco, Bosch etc.)- Responsibility for achieving targeted individual & team target for Order Value, Turnover and Collections.- Perform lead generation, assessment of client’s need, working out solutions, offer submission, negotiation and order closing. - Coordination with commercial department for material indent/procurement, delivery, vendor handling, payment realization- Coordination with service department for execution and handover

- Managing services sales (consisting AMC, Warranties, FMS, Helpdesk & Remote Infra Mgmt.) of entire North Region for all the verticals with the support of regional & central customer support team; also pitching for Telecom-ISP infra space, Telecom/IT Application, Infrastructure & Outsourcing. Initial preparation and further customizing of SLA’s, Proposals considering technical, commercial and legal aspect. Active involvements in Service deliver and account reviews.- Understanding SLAs, service contracts and responding to RFP, RFQ, Tenders, Technical Questionnaires, and pre-sales collateral for prospective clients.- Managing Partner relations for the support and sales of all kind of third party products used in AV, Passive and Networking environment. Involved in pricing, margin analysis to ensure the correct inflow, project assistance and roll-out.- Existing Key-Account management and generating new business from them in north for companies - Pitching end to end product specific support solution to show value add and ROI with following product portfolio :- Data (Extreme, Nortel, Juniper, Aruba), Voice (Avaya, Aspect, Nice, Verint), Video (Polycom) & IP Surveillance (Sony, Verint)

- Managing services sales of entire North Region for all the verticals with the support of regional & central customer support team. Initial preparation and further customizing of SLA’s, Proposals considering technical, commercial and legal aspect. Active involvements in Service deliver and account reviews.- Understanding SLAs, service contracts and responding to RFP, RFQ, Tenders, Technical Questionnaires, and pre-sales collateral for prospective clients.

- Existing account management/retention of more than 50 companies in coordination with team of CSM’s in north (NCR and West Bengal) and create further opportunities in these companies to maintain proper monthly flow of revenue; responsible for product margin control, price negotiation and timely delivery.- Generating sales leads to convert them into business in order to meet monthly/quarterly billing and new revenue targets; Work closely with the team of sales/demo coordinators and to generate leads through cold calls and online demo.- Manage partner relationships and enable channel partners to sell more effectively.- Handling responsibility of Team leader to monitor sales funnel & drive new initiatives and strategies; maintain MIS reports for monthly and quarterly sales forecast.- Sales support -- Working as lead to the other team members of SMB sales, handling the whole gamut of functions pertaining to Sales cycle from lead generation, follow up on leads till closure- To Own individual & team targets, pricing discussion, negotiations, training, demos and reports

- Support and share the burden of existing front-end Europe sales team, As the first point of fix meetings or Con-calls with ‘C’ level executives to discuss their IT environment and by participating in the pre-sales activities.- Conducting knowledge sharing session to enable team members to be aware of new technology and industry trends, about new solutions and innovative business models adopted by competition- Extensive hands on experience on Information Management tools like Hoovers, Factiva, outsourcing database, Bloomberg etc. for extracting relevant information in the required format- Vendor Relations – Building Ecosystem for European region. It included looking for right ‘local’ partners in the respective region for Onsite services.- Analyst Relations – Setting briefing sessions with top analyst firms like ‘Gartner’, ‘Forrester’, ‘IDC’ etc. Convincing them about our services and the complete bandwidth of our offerings. Also downloading information what we do for our top Clients.- Marketing Activities – Conducting Webinars or web events on a regular basis on different topics related to our services, inviting existing & prospective clients for the same- Competitive Analysis – As part of ‘Knowledge Management Cell’, responsible for scrutinizing competitor companies, business/delivery models and their overall approach in each geography.