Arvind Ramamoorthy Email & Phone Number

Bengaluru, KA, IN

Chennai, Tamil Nadu, India

• Monitor and identify issues, health and performance from Athena prod and non-prod DB’s in various dashboards (Grafana, Assure1, Kibana).
• Linux & Windows OS troubleshooting (resource utilization, log analysis, service health, etc.)
• As a NOC team worked as a SPOC for alert & incident management.
• Database troubleshooting (blocked transactions, resource utilization, long-running transactions, etc.)
• Worked on Severity 1-3 incidents, Task requests, Change request and RCA follow-up.
• Basic network troubleshooting (BGP, IKEv1/v2 tunnels)

Chennai, Tamil Nadu, India

Desktop related troubleshooting and installation for users.Monitoring production environments alert emails, kibana tool and reports to respective infra teams for critical alerts.We work on Severity 1-3 incident & Task requests.Monitoring and updating Tickets (issues) through Incident management system based on ITIL Process.

Chennai, Tamil Nadu, India

My team acts as a first level Ford application support team for all ford dealers in Europe.Assisting new dealers in setting up the various Ford Authorized applications and creating mailbox to the dealers in mainframe.Assisting dealers in various application issues and routing to the necessary technical team.We work on Severity 1-3 incident & Task.

Chennai Area, India

 Batches and Jobs monitoring in Control M tool, UC4 for AK, NH and ND State Environments. Performing health check on three environments. Order and load the user requested jobs and batches in the respective tools. Monitoring the Client URL website health. Coordinate with various teams such DBA, App server, Development, for critical job or batch.

 Batches and Jobs monitoring in Control M tool, UC4 for AK, NH and ND State Environments. Performing health check on three environments. Order and load the user requested jobs and batches in the respective tools. Monitoring the Client URL website health. Coordinate with various teams such DBA, App server, Development, for critical job or batch.

Chennai Area, India

 Following up credit and debit balance of Medical policies with various insurance organizations. Project: ANMC – Alaska Native Medical Center / HMC – Hawaii Medical Center (Hospital Billing).

Bengaluru Area, India

 Assisting in implementing policies related to branch operations; handling customers with travel related services, and corporate customer relationship.  Preparing Daily/monthly/yearly sales reports statutory & internal relating to operations etc. And for monitoring business performance, effective internal communication and timely collections from.