Arvind Ramamoorthy Email & Phone Number

Bengaluru, Ka, In

Chennai, Tamil Nadu, India

• Monitor and identify issues, health and performance from Athena prod and non-prod DB’s in various dashboards (Grafana, Assure1, Kibana).• Linux & Windows OS troubleshooting (resource utilization, log analysis, service health, etc.)• As a NOC team worked as a SPOC for alert & incident management.• Database troubleshooting (blocked transactions, resource utilization, long-running transactions, etc.)• Worked on Severity 1-3 incidents, Task requests, Change request and RCA follow-up.• Basic network troubleshooting (BGP, IKEv1/v2 tunnels)• Identify issues within the production environment and create Standard Operating Procedures (SOP) to address them.

Chennai, Tamil Nadu, India

Desktop related troubleshooting and installation for users.Monitoring production environments alert emails, kibana tool and reports to respective infra teams for critical alerts.We work on Severity 1-3 incident & Task requests.Monitoring and updating Tickets (issues) through Incident management system based on ITIL Process.

Chennai, Tamil Nadu, India

My team acts as a first level Ford application support team for all ford dealers in Europe.Assisting new dealers in setting up the various Ford Authorized applications and creating mailbox to the dealers in mainframe.Assisting dealers in various application issues and routing to the necessary technical team.We work on Severity 1-3 incident & Task requests.Sending Planned, Unplanned and Update Outage emails.Monitoring and updating Tickets (issues) through Incident management system based on ITIL ProcessResponsible for incidents and Tasks that has to be resolved within the agreed Service Level Agreement.

Chennai Area, India

 Batches and Jobs monitoring in Control M tool, UC4 for AK, NH and ND State Environments. Performing health check on three environments. Order and load the user requested jobs and batches in the respective tools. Monitoring the Client URL website health. Coordinate with various teams such DBA, App server, Development, for critical job or batch failure. Generating state wise batch reports and URL health status reports and daily basis. Tools Used: Control M, UC4. We involve and coordinate the respective teams responsible for solving high severity issues, Hosting bridge calls & updating the Business unit regarding the latest updates.Role: Incident Management team and Command Center (XEROX CLIENT’S) 02 yrs My team which is called as command Center acts as a first level support team for all issues related to F&A (Finance and accounting) work order. We work on Severity 1-3 incident & Severity 4(Task) requests. Monitoring and updating Tickets (issues) through Incident management system based on ITIL Process Responsible for incidents that has to be resolved within the agreed Service Levels. As an incident management team, we involve and coordinate the respective teams responsible for solving high severity issues, Hosting bridge calls & updating the Business unit regarding the latest updates. Publishing the Incident notification, Reports and Daily dash boards and SLA Breach analysis to the Internal and external clients Coordinating with Teach Lead for team shift schedule on weekly basis. Tools Used: Service Center (Ticketing Tool) Auditing team tickets on weekly basis. Represented as SPOC for another project with team of 9 members.

 Batches and Jobs monitoring in Control M tool, UC4 for AK, NH and ND State Environments. Performing health check on three environments. Order and load the user requested jobs and batches in the respective tools. Monitoring the Client URL website health. Coordinate with various teams such DBA, App server, Development, for critical job or batch failure. Generating state wise batch reports and URL health status reports and daily basis. Tools Used: Control M, UC4. We involve and coordinate the respective teams responsible for solving high severity issues, Hosting bridge calls & updating the Business unit regarding the latest updates.Role: Incident Management team and Command Center (XEROX CLIENT’S) 02 yrs My team which is called as command Center acts as a first level support team for all issues related to F&A (Finance and accounting) work order. We work on Severity 1-3 incident & Severity 4(Task) requests. Monitoring and updating Tickets (issues) through Incident management system based on ITIL Process Responsible for incidents that has to be resolved within the agreed Service Levels. As an incident management team, we involve and coordinate the respective teams responsible for solving high severity issues, Hosting bridge calls & updating the Business unit regarding the latest updates. Publishing the Incident notification, Reports and Daily dash boards and SLA Breach analysis to the Internal and external clients Coordinating with Teach Lead for team shift schedule on weekly basis. Tools Used: Service Center (Ticketing Tool) Auditing team tickets on weekly basis. Represented as SPOC for another project with team of 9 members.

Chennai Area, India

 Following up credit and debit balance of Medical policies with various insurance organizations. Project: ANMC – Alaska Native Medical Center / HMC – Hawaii Medical Center (Hospital Billing).

Bengaluru Area, India

 Assisting in implementing policies related to branch operations; handling customers with travel related services, and corporate customer relationship.  Preparing Daily/monthly/yearly sales reports statutory & internal relating to operations etc. And for monitoring business performance, effective internal communication and timely collections from customers. Rendering suggestions to corporate and individual clients and outbound client’s for buying tailor-made international travel package, group tour package, flight ticketing, and visas based on their financial capability and needs. Cash Management: Responsible for managing cash receipt and payment to clients. Managing & reviewing a team for providing proper travel solutions to various clients.