Group Leader, Business Systems
South San Francisco, California, Us
• Managed and developed a team of highly qualified business system analysts (up to 12 including contractors) to achieve both tactical and strategic goals.• Developed team goals and set priorities in alignment with broader organization goals and individual development plans – motivating and retaining team members while ensuring business objectives are effectively met.• Managed team’s working routine, promoted initiatives and coached team members on complex issues. Conducted performance reviews, engaged employees in their development and rewarded their performance often.• As site Master Data Business Process Manager, achieved and sustained site master data accuracy KPI of > 98%.• Managed technical support for make, assess, and release activities for manufacturing operations in VV Cell Culture Plant. This included, but not limited to, issue resolution, discrepancy assessments, CAPAs, creation of system and application designs, campaign readiness, genealogy and lot trace management, Class A business process support for Manage Master Data (MMD), site and corporate audit and inspection query support.• Decision maker for various activities that impact immediate unit operations and may impact organization’s expenditure of additional time, human resources and funds.• Interacted with internal and external senior leaders on strategic matters and represented the organization as a prime contact delegate.• Managed and led BSI core activities including PTB “Product Data Management” (PDM) and “Manage Master Data” (MMD) Business Processes, and/or BSI Daily Operations including Discrepancy Management, Inter-System Reconciliation and Lot Trace/ Genealogy Management for the Vacaville Site.• Managed and actively participated in ongoing operational support to key customers such as Vacaville Manufacturing for specific PTB Business Systems Master and Transactional Data and to Quality on Data Corrections and Lot Trace activities.