Arvin Jasper Delos Santos Email & Phone Number

Valenzuela, NCR, PH

Philippines

• Manages a team of IAM specialists to cater business requirements
• Administers user accounts, permissions, and access controls
• Collaborates with senior leadership to ensure program alignment with business needs and regulations
• Provides Level 2 support on access management issues
• Work with vertical teams to prepare technical documentation, guidelines and processes for access management
• Develops and deliver training or knowledge transfer activities within the team

Philippines

• Responsible and accountable for all RPA, SharePoint and Power Platform projects for AXA PH
• Responsible for Identifying, qualifying, and assessing robotics and process automation opportunities
• Monitoring the changes after implementing the feedback during development or testing phase while keeping the project specifications intact
• Understanding of the current process to provide clear and concise assessment of what application/s to utilize based on the needs of the business
• Supports training curriculum for client stakeholders (e.g. technology, process, train-the-trainer and online solutions)
• Ensures clear communication within AXA’s RPA governance on common process, methodology, tools and RPA principles

NCR - National Capital Region, Philippines

• Responsible & Accountable for leading the day-to-day Monitoring of on-premise Core Systems & Applications, RPA Bots, Data Center & IT Infrastructure for IT Operations.
• Project Resource for various, Digital Transformations / Process Optimization Projects within the Transformation & Technology Domain.
• Lead the initiatives and implementation of various CI (Continuous Improvement) and Automation Projects that yielded FTE, Cost Saves & Work efficiency within the IT Operations Team.
• Pioneered & Lead the Creation of IT Operations Center & RPA Bot Admin Team (RPA - IT Support) for IT Operations in AXA Philippines.
• Part of the Change Management Committee for IT Operations who oversees & approves deployment before going to Production Environment.
• Responsible & Accountable for ensuring agreed SLA for incidents for Network & RPA - CoE related concerns are met.

NCR - National Capital Region, Philippines

• Technical Resource for Key IT Infrastructure Projects during Migration Phase.
• Technical Resource of the Successful Email Migration from charterpingan.com to axa.com.ph.
• Technical Resource for Physical Server Migration from Skyland Plaza to GT Tower.
• Responsible and Accountable for Management and Maintenance of Proxy Servers(Artica)
• Responsible and Accountable for Management and Maintenance of Terminal & Application Servers(Windows Servers 2003, 2008, 2012)
• Responsible and Accountable for Management and Maintenance of Antivirus System(SEPM)

NCR - National Capital Region, Philippines

• Provides Level 1 and 2 Support and Resolution for Email, Network, System & Hardware related issues
• Service Desk Monitoring and Support
• Update and Inventory of Static IP Addresses company-wide
• Update and Management of Inventory of IT related equipment
• Update and Management of Daily Time Record System
• Basic Geniisys Support (Core GI Application)

NCR - National Capital Region, Philippines

• Provides excellent customer service for incoming calls
• Provides support for billing enquiries and basic technical related issues

NCR - National Capital Region, Philippines

• Provides excellent customer service for incoming calls
• Acts as SME for peers and colleagues
• Provides support for billing and basic technical related issues