Arvin Jay Cardinal Email & Phone Number

Work closely with District Portfolio Manager in ensuring customer satisfaction for property owners and residents alike, ensuring zero to minimal turnoverTake inbound calls from property owners and residents, do outbound calls as necessaryTrack and maintain lease negotiation correspondence and fileOversee renewals process for multiple markets including negotiation, tracking, etc.Act as point of contact for all leases with landlord and coordinating with local teams and residentsMaintain Propertyware leasing and property files and enter information into company internal databaseConduct in-depth analysis of potential property owners/developersWork with the team on all related business activities to lease and on-boarding units including contracting and developing the relationship to lease additional units.Perform administrative duties including significant data entry into company database.

Take inbound calls received through company hotline and ensure 90% answer rateUnderstand company roles and job description, Standard Operating Procedures and directory for accurate resolutionEnsure proper documentation in Propertyware of calls received or accurately communicate to team via email any endorsements for call backAssist property owners with inquiries and update requests or residents with maintenance and leasing queries ensuring customer service satisfactionMonitor voicemails received, and ensure that callers are gotten back to by designated Remote Team MemberPromote company’s online CRM (Tenant Portal) for self-service optionsTrack and report call number, disposition, and understand trends for action planning with supervisor

Memphis, Tennessee, United States

Take inbound calls and make outbound calls to residents, assisting with the completion of maintenance work orders, customer feedback and complaints, etc.Coordinate with vendors and service technicians, ensuring scheduled date is followed and customer satisfaction of resident is achievedCoordinate with property owners, ensure that they are aware of progress and completion of work orders, and of any resident updates or concernsResearch on billing disputes; assist management on history and recommendation for approval of credits

Memphis, Tennessee, United States

Plan, monitor, track, and manage work orders for lawn maintenance and preventive maintenance for portfolios assigned to ensure compliance with vendor contracts and service request completion.Create and maintain a list of portfolios/properties to assist with maintenance of asset management database.Develop procedures for department level staff to maintain asset database.Conduct training as needed to engage teammates in accurate data collection and maintenance of asset records.Establish, maintain, and enforce asset management procedures and standards.Create and maintain asset management SOP that contains detailed descriptions of processes, functions, tasks, responsibilities, etc.

Mandaluyong City, Philippines

Supervise Employees - responsible for leading and supervising a group of employees; organize and coordinate sales representatives schedules; track weekly, monthly, and quarterly performance and sales metricsEvaluate Employee Performance - responsible for evaluating performance and delivering feedback, positive or critical, depending on the employee and the situation.Report on Metrics - report on department metrics to upper management; develop strategies and methods to increase metrics and performance; Perform Department Administration - handles other administrative tasks including planning department budget, overseeing inventory, motivating employees, researching potential leads from business directories, web searches, or digital resourcesProvide Advanced Customer Support - responsible for elevated customer support for customers who have requested to speak to managers or someone with more authority; find solutions for the customers who feel like they have no other options; understand customer needs and offer solutions and support; answer potential customer questions and follow-up call questions

Baguio City Philippines

Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.

Baguio City, Cordillera Administrative Region, Philippines

Answer Correspondence - fields all inquiries, comments, and other correspondence in a professional manner, and passes on important information to the appropriate party. Also often serve as a liaison between different staff members or departments.Manage Schedules - often involved in many aspects of planning and general coordination; keeps meticulous notes in order to accurately update event calendars and manage the daily schedules of their superiors; also responsible for booking and managing staff meetings and appointments which requires high attention to detail.Write and Edit Assignments - from simple memos or newsletters to more extensive reports and research-heavy papers, also conducts intensive research to help flesh out a presentation or a publication ready for printing.Maintain Records - handles a detailed record systems, including databases and spreadsheets with correspondence, internal documents, or general files. Also records and files expenditures and receipts while making sure everything is accounted for.

Bachelor Of Science - Bs, Nursing

Bachelor Of Science - Bs, Nursing