Proud 5 stars rated Field Nation Pro (Biz) Service offerings- Cable Management - Technology Deployment- Data Center Deployment- Data Center Lifecycle Management- Refurbished IT Equipment Sales - Technology Asset Management- Break-Fix Services - Legacy PBX Services- CCTV Installation and Maintenance- Technology Consulting- L1/ L2 Onsite IT Support - Outsourced IT/Vendor OnboardingFreelance IT – Phoenix, AZ Field Nation Pro ID: 904674IT Support Specialist | July 2023 – January 2024 (Contract -On site)Unical Aviation – Litchfield Park, AZ Hands-on experience installing, configuring, and maintaining PC hardware, software, and infrastructure equipment to ensure optimal system performance. Skilled in troubleshooting and repairing hardware, software, and printers to minimize downtime and boost productivity. Proficient in administering user accounts, adhering to security protocols, and managing IT support requests via ITSM tools, ensuring timely resolutions and clear communication. Demonstrates a strong commitment to workplace standards, including PPE adherence, and completes special projects independently while meeting deadlines and quality expectations. Recognized for delivering reliable updates to users, team leads, and management, fostering transparency and trust in IT operations.

Took a dedicated career break to provide full-time care for a family member, demonstrating adaptability, resilience, and a strong commitment to personal responsibilities. Now ready to bring my extensive IT experience and leadership skills back to the workforce.

Part-time overnight associate that works with the team to stock merchandise to the floor while the store is closed.

Took a dedicated career break to provide full-time care for a family member, demonstrating adaptability, resilience, and a strong commitment to personal responsibilities. Now ready to bring my extensive IT experience and leadership skills back to the workforce.

Working inside an Amazon warehouse, receiving and processing customer returns. Protecting customer trust by evaluating the condition of returned items to determine if they can be resold.

Leveraging extensive experience in leading and managing design and build fit out construction projects for BPO and Call Center facilities across multiple geographies. Committed to delivering projects within approved timelines and budgets while ensuring adherence to the strictest requirements.- Led and managed design and build fit out construction projects for major BPO and Call Center facilities in the Philippines and various geographies.- Successfully delivered projects within approved timetables and budgets, while ensuring adherence to stringent requirements.- Regularly attended customer meetings and conducted onsite inspections, working closely with project leads and trades to ensure seamless operations and address any issues.- Oversaw the project schedule, contracts, staffing, bids/vendor selection, profit and loss (P&L), change orders, and project budget.- Proficient in reviewing construction plans, architectural designs, test fits, specifications, and submittals.- Responsible for the approval and payment process of trades and vendors, including change orders and variations.Projects:1. Amazon Customer Service Call Center sites: - Cebu and Manila, Philippines - Bogotá, Colombia - Rabat, Morocco2. Affinion/CxLoyalty - Tulsa, Oklahoma3. HKT Teleservices - Grove City, OhioProficiencies:- Strong leadership and management abilities, overseeing complex construction projects and ensuring timely delivery.- Extensive knowledge of construction plans, architectural designs, and specifications.- Proficient in project scheduling, contract management, vendor selection, and budget control.- Excellent communication skills, fostering collaboration with project teams, customers, and stakeholders.- Detail-oriented and adept at managing change orders and variations.- Strategic thinker, capable of optimizing project planning and optimization processes.

Dynamic and results-driven Director of Services, Support, & Operations. Leveraging a track record of pioneering and optimizing professional service delivery operations, implementing 24x7 support approaches, and achieving prestigious partner status. Committed to building strong relationships, driving market share growth, and delivering exceptional solutions to clients.- Established and led professional service delivery operations in the United States, ensuring smooth day-to-day activities and serving as the primary escalation point for customers.- Implemented a comprehensive 24x7 follow-the-sun service and support approach, providing remote and onsite assistance to clients.- Attained and consistently maintained the prestigious Avaya GOLD partner status in the region, demonstrating expertise in deploying Avaya systems and products.- Demonstrated authorization and competency in delivering top-notch solutions, resulting in high client satisfaction and successful project outcomes.- Developed and nurtured strong relationships with key stakeholders, successfully negotiating contracts and partnerships.- Achieved substantial market share growth and expanded the customer base through strategic initiatives.Proficiencies:- Strong leadership and operational management abilities, driving service delivery excellence.- Extensive knowledge of Avaya systems and products, ensuring efficient deployment and support.- Proven expertise in implementing 24x7 follow-the-sun service and support models.- Exceptional negotiation and relationship-building skills, fostering partnerships and driving business growth.- Result-oriented mindset, consistently achieving targets and delivering high-quality solutions.- Strong customer focus and dedication to ensuring client satisfaction.

Results-oriented and detail-driven Manager of Engineering. Leveraging extensive experience in leading engineering departments, driving operational excellence, and delivering exceptional professional services. Committed to implementing continuous improvement initiatives, optimizing training programs, and achieving high client satisfaction.- Led the engineering department, ensuring the delivery of exceptional professional services and operational excellence.- Implemented a continuous service improvement program, providing regular updates on issues and successes. This initiative resulted in a remarkable 30% increase in project completion rates and a significant 50% rise in client satisfaction ratings.- Designed and implemented a comprehensive training program for new hires, reducing onboarding time by 30% and improving employee retention rates by 15%.- Oversaw a team of 50 professionals, successfully delivering a portfolio of 30+ complex projects within budget and meeting tight deadlines.- Achieved a remarkable 90% client satisfaction rate through effective project management and adherence to quality standards.Proficiencies:- Strong leadership and management abilities, driving operational excellence and professional services delivery.- Proven track record in implementing continuous improvement initiatives, enhancing project completion rates and client satisfaction.- Expertise in designing and implementing training programs, optimizing onboarding processes, and improving employee retention.- Exceptional project management skills, ensuring the successful delivery of complex projects within budget and deadlines.- Strong technical knowledge and ability to provide guidance and support to engineering teams.- Excellent problem-solving and decision-making skills, resolving challenges and ensuring project success.

Acted as a technical subject matter expert, providing crucial support for the day-to-day operations of a technology provider serving the world's leading global Business Process Outsourcing (BPO) companies and customers, delivering exceptional 24x7 support.Served as a trusted technical resource, supporting the ongoing operations of a technology provider catering to top-tier global Business Process Outsourcing (BPO) companies and customers, providing round-the-clock assistance.Received multiple commendations from customers for exceptional problem-solving skills and outstanding customer service.Mentored and trained new technical support engineers, assisting in their onboarding and development.Received recognition from management for consistently meeting or exceeding performance targets and demonstrating a strong commitment to customer success.

Spearheaded the deployment of new telecom technologies, such as Voice over IP (VOIP) and Unified Communications, enhancing communication capabilities and reducing costs.Led the development and implementation of telecom policies and procedures, ensuring compliance with industry regulations and best practices.