Arwen Higgins (She/Her) Email & Phone Number

Toronto, Ontario, Canada

• Manage multiple large scale projects with the goal of modernizing the Legal Aid system.
• Subject matter expert in data analytics, change management, project management and inclusive practices.

Toronto, Canada Area

Toronto, Canada Area

• Conducted research and analysis on LAO programs, services and initiatives enabling evidence-based decision making.

London, United Kingdom

• Lead the development and implementation of an overarching framework for outcomes and impact of Red Cross services including Refugee Support, Health and Social Care, Emergency Response and First Aid services
• Build relationships with colleagues across the organization to create client surveys to ascertain quality and effectiveness of services. Develop robust surveys. Worked with colleagues to test new ways of collecting data.
• Carry out quantitative and qualitative statistical analysis on survey data using produced statistical reports for service managers and committees.
• Support operational managers to interpret statistical data and use it to improve services, ensuring they are focused on achieving the best outcomes for clients
• Lead in the change management process of moving to a more strategic and outcome focused way of working

London, United Kingdom

• Empower the business to improve services through research, project management and use of business intelligence;
• Oversee effective reporting and data monitoring systems and provide statistical analysis on Barnet Homes services to board directors, managers, council and residents
• Lead planning and monitoring of organizational projects
• Lead strategy and policy development
• Lead diversity and inclusion portfolio and strategy implementation;

London, United Kingdom

Managed key cross-organizational projects to improve services for clients.

Master’S Degree, Public Policy And Management

Bachelor’S Degree, Actuarial Mathematics And Statistics, First Class Honours

Postgraduate Diploma, Theology And Religious Studies