Arwin Kumar Email & Phone Number

Redmond, Washington, US

Redmond, Washington, US

• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
• Responsible for the overall growth, quality and satisfaction of customer's support services relationship.
• Driving program management for Strategic accounts that have a significant number of key cross cloudworkload engagements running concurrently.
• Partner with the customer and Account Team to prioritize and plan customer engagements andprograms across cloud and on-premises workloads.
• Define outcomes to improve the health, performance, and business capabilities of the prioritizedworkloads to drive customer value realization.
• Orchestration, customer sponsor management, and stakeholder communication of prioritizedengagements and programs.

Amersfoort, NL

• Heading and managing a team of Network and Server Operation engineers to manage infrastructure related incidents and the highest point of escalation for any operation issues.
• One of the pioneer in implementing the AGILE way of working into the Network and Server Operations team.
• Working and liaising together with vendors to resolve network infrastructure related issues and for new projects.
• Design and implement short- and long-term strategic plans to make certain network capacitymeets existing and future requirements.
• Negotiate with vendors and contractors to secure network products and services.
• Management of all Audit and Governance related activities for Infrastructure Services

Dallas, TX, US

• Managing level 2 and level 1 engineers on a daily basis to ensure a smooth network operations and all incidents are resolved within the agreed SLAs.
• Act as a backup to the Network Service Delivery Manager / Service Manager in his absence
• Attending network infrastructure related project meetings with users and vendors
• Responsible for maintaining and producing documentations for annual audits and to ensure that all quarterly Network Health Check, Device Password Changes, Patch Updates and IP Address updates are performed accordingly.
• Provide Tier2/3 support to users in customer account. Provide troubleshooting and technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of Core switches.
• Responsible for all the Network and Firewall Change which are performed (Documentation & Implementation)

• Managing Information Technology and Network Infrastructure related projects.
• Develop requirement for project management, create project documentation, timelines and schedules of work.
• Communicate and liaise with clients, multiple vendors, suppliers, contractors, service providers and international Network Operation Centre’s, besides managing a team of Engineers working on the project.
• Day to day interaction, attend project meetings, discussions, support and oversee all phases of project to ensure smooth implementation from inception to completion.
• Working together with the sales team during the pre-sales and attending meetings with potential customers
• Gathering information and requirements from customer for new projects and maintaining a good level of customer service.

Houston, Texas, US

• manage Client nationwide enterprise network
• Using the BMC Remedy Service management tools to manage the incidents and change
• performs analysis and troubleshooting on the LAN and WAN ( MPLS, 3G)
• Consult with clients and evaluate requirements, analyze possible outcome, recommend solutions, and coordinate tasks for installation of data networks.
• resolve and escalate network problems as appropriate
• Troubleshooting both Cisco and HP network devices

Bachelor Of Computing, Computer Software Engineering

Sijil Pelajaran Malaysia, Science Stream