A high-performing professional with around 25 years of experience in optimizing business operations, implementing process enhancements, taking initiative to solve critical problems and to achieve strategic corporate goals. Broad, up-to-date knowledge of industry trends coupled with expertise in all facets of value-based, solution-focused customer management.Proven Track Record include:• Building, heading and mentoring teams to provide consistent performances in demanding situations to achieve organizational goals.• Expertise in training individuals and teams of diverse fields and backgrounds and inculcating the drive to perform and prove their skills in rigid competitive atmospheres. • Superior Analytical Capabilities when analyzing MIS, database organization and other performance statistics and implementing business centric strategies to steer the organization to growth and success.• Ability to identify root causes of issues and take effective remedial actions through utilization of communications and problem solving skills.• Catapulting productivity and stakeholder satisfaction by reducing cost through automation of processes.• Successfully achieving optimum operational results with available resources by developing new strategies.• Executing methodologies to analyze various processes, recommending modifications to minimize escalations, realizing operational efficiencies and controlling variability, costs and reducing cycle-time.