IT Support Engineer with 2+ years of experience in delivering technical support, Managing ITOperations and supporting users with multiple technical issues. Skilled in aligning end-user needs witha long-term resolution to complex IT challenges.And I am a cybersecurity blue team learner and enthusiast, dedicated to enhancing my skills in defending against cyber threats, Incident Response, Malware Analysis, Threat Hunting.As an experienced IT Support Engineer, I manage Active Directory group policies, create and manage end-user accounts, assist with user onboarding and offboarding, managing software licenses, hardware, software, network troubleshooting, IT asset inventory management, data wiping, OS installation and upgrades.