Arya Jaimann Email & Phone Number

London, On, Ca

London, Ontario, Canada

• Creates new requests/incidents through the official Service Management tool and regularly updates records when new information is received or requests/incidents are resolved.• Records, troubleshoots, escalates, resolves and closes incidents and requests related to all technology across campuses.• Provides B2B users with updates on incidents and service requests in a timely fashion using Summit, Jira and Service Now• Monitoring Services and Hosts using Nagios Monitoring Platform • 0365 knowledge base and understanding • Working efficiently in a B2B environment thereby enhancing the communications skills and focusing on the B2B user needs• Operating Solar winds , Kibana NOC, Active Directory, Jira • Using FTP Client to reset passwords for the B2B users • Using Symantec and Proofpoint Monitoring Tools

Toronto, Canada Area

•Provides first level technical support for all Cogeco products (e.g. Cable TV, Internet, VOIP, TiVo, etc) and answers other types of inbound customer inquiries for all systems. Offers customized solutions and options while responding to questions or problems that are raised by the customer.•Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.•Responsible for accurate data input using prescribed applications.•Analyses customer requests for locates, burials and service calls and takes appropriate action. Identifies area-wide service interruptions for all locations and alerts appropriate staff in a timely manner.•Resolves service discrepancies and credits customer accounts.•Performs off-line duties that directly impact customers and improve the customer’s experience•Highlights the features and benefits of cable television and broadband services by confidently handling competitive issues with an approach that will incite customers to choose Cogeco as their exclusive service provider. Make all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services.• Assists with other departmental requests as required and performs special projects as assigned.• As part of their work, employee must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. Employees must comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.•To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

Burlington, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

• Analyzing the customers type by using Google Analytics• Noticing the trends and exploring Keywords using Google Keyword Planner • Working on a fixed budget to scale the company's business • Designing a marketing plan in order to retain the long lost customers • Analyzing the CTR, Impressions,• Exploring the most relevant keywords according to the Restaurants Food Menu and Business Type • Analyzing the keywords of the competitors and focusing on more funneled and long tail keywords

Noida, Uttar Pradesh, India

• Managing Fast Paced Food Van • Meeting Daily Sales requirements using Soft Skills• Leading the team of 5 members and selling Mughlai food • Strong communication skills and persuasive skills • Packaging Food, Cooking Food and Selling Food

Post Graduate Program, International Business, 3.92

Post Graduate Program, Marketing/Marketing Management, General, 3.5

Bachelor Of Business Administration - Bba, International Business

Education record

Activities and Societies: Debate Team, Photography CompetitionsI completed by BBA(Bachelor of Business Administration) from IIPM.