1. Troubleshooting: Identify and resolve issues related to scripts and automation processes, ensuring minimal downtime and disruption.2. Innovation: Created scripts for newly added techs with the & helped in creating the set templates for the enitre team. stood updated with the latest developments in scripting languages and telecom technologies to introduce innovative solutions.3. Documentation: Create and maintain comprehensive documentation or MOP [Method of procedure] for scripts, including usage instructions, troubleshooting guides, and change logs which decreased the KT time for newly added engineers by 70 percent.4. Performance Optimization: Continuously monitor and optimize scripts to enhance the performance and reliability of telecom equipment.5. Compliance: Ensure that all scripting activities comply with client(TMO & ATT) standards and regulations.6. Training and Support: Trained newly added scripting engineers and provided training and support to team members.

1. Understanding of Scopes: understood the client (TMO) requirements & settled the standard guidelines for the Entire team2. Script Development: Designed, and developed, XML scripts for the automation of telecom equipment configurations, testing, and deployment.3. Testing and Validation Conduct testing and validation of telecom equipment to ensure scripts function as expected and meet performance standards.

Here, I majorly worked on below aspects1. Appointment Scheduling: Assisted nurses in scheduling, rescheduling, or canceling telehealth appointments.2. Team Collaboration: Worked closely with other team members, including healthcare providers, IT support, and administrative staff, to resolve patient issues and improve service quality.3. Escalation Management: Escalate complex technical or medical issues to the appropriate departments / Stakeholders.4. Adherence to Regulations: Ensured compliance with healthcare regulations, including HIPAA, when handling patient information.5.Decision Making: made informed decisions regarding patient support within the scope of the role and escalated when it was necessary.6. Training Participation: Participated in training programs to stay updated on telehealth technologies, policies, and best practices and also gave KT Sessions (Knowledge transfer) to my fellow All in all, worked and provided my support to ensure a seamless and positive patient experience.