Successfully managed a portfolio of small business clients, exceeding sales targets by 20% throughstrategic account management and upselling additional services.Implemented customer retention initiatives resulting in a 15% increase in client satisfaction and a reductionin churn by 10%.Collaborated with cross-functional teams to identify and address customer needs, ensuring seamlessservice delivery and issue resolution.Conducted market research to stay informed about industry trends, competitor offerings, and emergingtechnologies, enabling proactive client engagement.

Sales Growth: Presented invaluable insights regarding the products and services, leading to an exceptional90% surge in sales. This achievement underscores my ability to understand and effectively communicatethe value of Rogers offerings to customers. By staying up to date with the latest industry trends andproduct knowledge.Customer Satisfaction and Retention: Customer-centric approach led to an impressive 50% growth incustomer retention, emphasizing my dedication to fostering long-lasting relationships and loyalty amongRogers customer base.Technical Expertise: Leveraged my technical expertise to troubleshoot and resolve complex customerissues promptly and effectively. By staying current with the latest technological advancements, I ensuredthat customers received top-notch technical support and assistance, contributing to their satisfaction andloyalty.Continuous Learning: Committed to continuous learning and professional development, I actively soughtopportunities to expand my knowledge and skills in the ever-evolving technology landscape.

Designed, architecture and developed cloud-native solutions using Kubernetes, Cloud Functions,Google cloud platform and AWS.• Troubleshot and resolved over 100 system, coding and infrastructure issues, implementstrategies that reduced downtime by 15%.• Applied strong business acumen to drive project decision, resulting in a 10% increase in projectprofitability and alignment with organizational objectives.• Expertise in service-oriented architecture, having developed and optimized over 15 REST API’s,implemented unit testing frameworks improving code reliability by 30%.• Worked closely with cross functional teams, including Engineering, Product Management, toensure high-quality product delivery.

Supported the testing of web applications, filed upgrade and bug fix reports, an improvement fromprevious years. This result in 30% reduction in post-release defects and a 15% decrease in applicationdowntime.Developed and committed code to GIT/SVN and created 500-line code reviews within 13 weeks of joiningthe organization.Identified and removed software testing process bottleneck that resulted in a 69% decrease in time neededfor testing.Collaborated effectively with cross-functional teams to gather requirements and deliver high-qualitysolutions. By doing so, team members became 20% more productive.