Aryany P. Email & Phone Number

Houston, Texas, United States

-Troubleshoot and resolve complex application issues, conducting root cause analysis to drive lasting solutions.-Provide user support, developing comprehensive guides and training sessions to boost application proficiency.-Monitor application performance and proactively implement updates, patches, and configurations to ensure seamless functionality.-Conduct thorough testing and quality assurance for new features and updates, safeguarding system stability.-Maintain detailed documentation of support processes, configurations, and changes to ensure knowledge continuity.-Generate insightful reports on application performance and user feedback to inform management decisions.-Collaborate closely with IT teams and vendors to effectively resolve escalated issues, enhancing cross-functional support.

Houston, Texas, United States

-Deployed and configured application updates and patches, ensuring minimal downtime and a seamless user experience.-Conducted root cause analysis for recurring issues, collaborating with development teams to implement long-term solutions.-Created and maintained documentation for support procedures, troubleshooting guides, and user manuals.-Trained end-users on new features, conducting workshops and one-on-one sessions to enhance proficiency.-Collaborated with developers and IT infrastructure teams to streamline support processes and improve system performance.-Managed project timelines and resources to ensure successful application rollouts and updates.

Houston, Texas, United States

-Provided first-line technical support, resolving 40 tickets per week with a 95% satisfaction rate.-Diagnosed and troubleshot hardware, software, and network issues using remote desktop tools.-Managed small-scale IT projects, coordinating with various departments to ensure timely issue resolution and system improvements.-Documented support requests and resolutions, enhancing the knowledge base and support efficiency.-Conducted follow-ups with users to ensure full problem resolution and improve satisfaction.

Houston, Texas, United States

-Managed the input, submission, and maintenance of customer purchase orders.-Updated purchase orders and resolved discrepancies with factories to meet customer needs.-Fostered professional relationships with suppliers to address and resolve order issues.-Led initiatives to optimize purchasing processes, improving order accuracy and reducing processing times.

Houston, Texas, United States

Houston, Texas, United States