Responsible for Quality and Safety systems deployment at Unilever International.

The Global Consumer and Customer Quality role works within the Global SC but with global and marketteams across Brand, R&D, Sales & CM Insights functions cutting across clusters & divisions. The focus is oncustomer, shopper impact and consumer experience.The role needs to define, develop, get buy-in, operationalize, integrate & scale up consumer & customerQuality frameworks in key global programs including innovations, New business models, customers andconsumer, RTMs, underpinned with technology & with cross functional partners. Additionally, look atinternal and external networks & capabilities to identify and enable the future changes in our businessmodels, consumer listening and external landscape.Partners with New Business model teams and e-commerce (Supply Chain, Packaging, CD,Global) to embed quality & consumer experience within e-comm. Create new digital and integrated quality capabilities to catalyze e-comm growth.Provides expertise, leadership, and support in global innovations including digital capabilities& risk management framework, assessment tools, standards, & insight management. Workwith the innovation team and be the voice of the consumer & risk management/mitigation inthe new Innovation process (Innoflex). Help build technology solutions that can enable faster,better and safer innovations and improve speed to market (Innovation DeploymentFramework). Supports the mindset of making choices for Quality in Innovation Deployment.

Responsible for Quality and Safety systems deployment at Unilever International.

Ensure implementation of HUL Quality Management System and GMP requirements at country level Determine the responsibilities of GTM Quality Staff to ensure effective, overall quality management and continuous improvement of supply chain activities in GTM Coordinate Distribution Center (Warehouses) site readiness for Regulatory inspections. Ensure effective Quality Management of New Product Introduction, the distribution network in Area, WH complaint management and CRQS Deployment at WH. Provide 3rd party management and quality oversight. Ensure compliance to Quality & Regulatory requirements is ensured for the storage and distribution of Wellness and OTC products. Ensure training & deployment of applicable Quality & Regulatory requirements at thrid parties. Assessment and approval of third parties & subcontracted activities which may impact the quality, efficacy and distribution of Products.Highlights: Integration of Nutrition Products into larger HUL without any Quality incidents As a stretch, act as Project Manager for one of the Innovation projects in Nutrition category Received recognition as “Supply Chain Heroes” for Q4’2020 – for the contributions made to the business

Responsible for delivering commercial quality objectives in the local consumer business (5 HR across 4 regions). Main duties: Delivering Commercial Quality Objectives outlined for GTM Quality for India Consumer business with 5 member team across 4 regions Managing the Incident Management for CH India Streamlining operations and evolving process improvement strategies Providing leadership to teams in development, testing & use of quality standards which covers business process design, deployment & performance by leveraging internal & external best practices Spearheading the execution of policy deployment and translation of objectives to all levels of workforce Facilitating upgradation of units, ensuring change management & turnaround of units Defining and promoting a quality mindset across an entire commercial operation. Managing QA function and working with cross-departmental leadership to deliver high quality products on schedule Coordinating with cross-functional teams inclusive of Legal, Sales, Brand & Regulatory to proactively resolve internal and external product / pack quality issues Led integration of NOVARTIS brands into GSK network Key achievements: Standardization of storage & handling of temperature sensitive products, enhancing knowledge of Drug & Food products @ LSP locations and driving a quality culture within the commercial business. Validation of temperature-controlled storage areas & train the teams on the ground to ensure compliance to applicable requirements as per Drugs & Cosmetics Act. Received various internal & above country recognition for the work done.

Directed the QMS (Quality Management System) implementation and evaluated compliance within the India Consumer Market through ensuring local technical operations optimization as per GSK policies, GMP/ GDP and local regulatory requirements Led the Customer & Consumer Feedback Management for Cx India; drove the complaint management, market trends & escalation. Trained sensory analyst. Administered the Sensitive Consumer Complaints and supervised the Complaint Sample replacement agency Leading Quality Systems Improvement Project within ISC Leading Regulatory Compliance from Quality perspective - Assessment of latest Regulatory changes and its impact on Supply Chain, understanding FSSAI requirements to create guidance for the sites Supported QMS management principles for continuous improvement of the processes and managed the QMS Management Review meetings Create and identify opportunities to share information, documentation and knowledge between LOCs at APAC level and driving simplification and improvements. Managed multiple quality processes such as Artwork Process, Trends & Escalation, Batch Disposition, Product Quality Review, Risk Management, Repacking / Relabeling / Kitting, Incident Management & Auditing Closely work with Regulatory on License application & maintaining conditions of license at facilities. Supervised the on-time local quality release of repacked finished goods Appointed as bridge between the supplying sites, R & D, Regulatory and Regional Quality for attaining approval of repacking activities and providing resolution to Quality issues with the product supplied Organized & planned multiple training sessions for colleagues in the commercial viz. Brand, Sales, Regulatory, Logistics for QMS implementation and regulatory compliance Drove the audits and managed approvals of local Logistics Services Provider, Distribution Warehouses, Re-packers and Printers/ Artwork Studios and complied the contractors

Executed the GSK Quality System in Commercial / Marketing Co.-Marketing, Legal, Procurement, Regulatory, Distribution and R&D Performed Internal Audits of local business Accomplished the ISO 22000 certification and HACCP implementation for External network (JIL, LFPL, PHPL & SRDN) – Packing / Manufacturing sites Drove the Risk Management Process Implementation & Total Disclosure Program at Marketing Co. & Manufacturing Sites Recognized (assessed) & engaged the Contract Testing Laboratories for Cx India Accountable for the MIS to Indian Management and above country for Quality metrics Successfully implemented the Quality Management Systems, Procedures and Standards to accomplish regulatory compliance, retain ISO9000:2000 accreditation at site along with same managed the implementation of HACCP, deployed risk assessment & mitigation Processes Organized the new quality metrics at third party sites & monitored the Quality KPIs in line with global quality KPIs Assisted in the establishment of a robust Quality Systems and operating procedures for analysis, product release, quarantines and process validation ensuring the integrity of the final product at all stages in its manufacture Extended the technical support for all contract manufacturing activities for analytical testing & process support Performed the quality assessment of vendors for new vendors to understand and meet GSK requirements for raw material / packing material as per GSK specifications Collaborated & evaluated the centrally driven projects for cost optimization at Third party & GSK sites Adhered to compliance of QA requirements for the new artworks of the existing products and issue artwork codes

As Senior Executive – Quality Operations (Sep’03 – Nov’07) Planned and validated Standards & Standard Testing Methods against International & Local Regulations for Water, Beverage Ingredients, Auxiliary & Packaging Materials from various World Standard bodies such as EU, CODEX, BIS, PFA, FPO, AWWA, JECFA, ASTM and AOAC Gathered Scientific Information from web-based resources for US EPA, WHO, EU & FAO Assisted in the development of the specifications & standard testing methods for New products & ingredients along with the Proficiency Testing Programs by International Laboratories Planned & coordinated between bottling units across the country & third-party labs, various analytical projects for raw materials, ingredients & finished products analysis Worked in the capacity of Supplier AUTHORIZATION and collaborated with the supplier to assess & develop its capability for producing the product as per The Coca-Cola Company requirements Drafted the policy & created the database to capture process & communicate risks identified in all manufacturing operations at India Division for water (raw & process water) and finished product (sparkling & still beverages) Recognized the laboratories & assessed their capabilities for water, beverage ingredients & finished product (carbonated, non-carbonated beverage and packaged drinking water) analysis Created the framework & tools for quality & integrity of products through on-going development and updated the Quality Management Systems for ISO 9001:2000 certification for plants at the India Division Led the Food Safety Management Systems for manufacturing units in the India Division – HACCP/ ISO 22000 implementation Evaluated the new/ existing facilities annually for the company owned operations across PAN India As Quality Operations Trainee Executive (Sep’02 – Aug’03) Commissioned & validated the new PET line at HCCB Dasna plant Supported in the implementation of Coca-Cola Quality System at the HCCB Dasna

Planning standards & testing methods according to international and local regulations (water, ingredients, auxiliary & packaging materials), Main duties:- Overseeing proficiency testing programs performed by laboratories- Partnering with external supplier to assess & develop its capability for producing the product as required by quality standards- Developing quality framework & tools to update the quality management systems and achieve the ISO 9001:2000 certification- Drafting policies & database to monitor process and risks identified in all manufacturing operations for water (raw & process water) and finished product (sparkling & still beverages)Main achievements:-------------------✔ Led the Food Safety Management Systems for manufacturing units in the Indian Division – HACCP/ISO 22000 implementation✔ Planned quality analysis for raw materials, ingredients & products ✔ Established of Cool Rooms (for OTC Drug storage) across 23 warehouses in India✔ In 2015, acted as Distribution Quality Contact during the merger of Novartis with GSKCH

- Providing support to projects driven by headquarters- Dealing with the implementation of quality systems at a plant level