- Comprehensive customer service (via phone and email).- Diagnosing and resolving complex customer issues. Collaborating with internal teams, including the technical and logistics departments, to ensure effective and timely resolution of challenging cases.- Managing the complaints process and handling returns in line with company policy, coordinating with other departments to ensure efficient execution and continuous communication with the customer at each stage.- Logging request histories and interaction details in the CRM system, enabling data consistency and supporting customer behavior analysis for personalized service.

- Performing secure billing activities, managing debit and credit notes.- Invoicing and handling invoice-related inquiries.- Working in SAP, CRM, and other integrated systems.- Actions aimed at acquiring new clients.- Conducting business negotiations with corporate clients.

- Analyzing customer needs and technical conditions, then designing an appropriate solution and choosing the right equipment.- Assessing the profitability of investments, calculating expected savings, and analyzing potential costs and return on investment.- Coordinating the installation process of photovoltaic systems and working with teams responsible for assembly and service.- Explaining the benefits of solar energy to clients, providing information about the technology, and addressing technical and organizational issues.- Keeping up-to-date with legal changes related to renewable energy sources that may impact photovoltaic installations and the availability of subsidies.- Maintaining project documentation, preparing documents needed for permits, and submitting applications for grants.- Assessing the quality of installations, conducting performance tests, and ensuring compliance with technical standards and regulations.- Organizing and conducting internal and external training on photovoltaic technology and best practices.- Overseeing the servicing of photovoltaic systems, performing inspections, and ensuring the efficient operation of installations over the long term.

- Independent proxy for representing the company at trade fairs and in international markets. - Managing the project and coordinating project activities, including the development of necessary document templates and procedures. - Managing the activities of subcontracting companies. - Supervising the implementation of individual project activities, including oversight of the project schedule, budget, and project documentation.