Supporting the service providers to manage and attain support from the NDIS

More information to come soon!

Supervision of all the SIL housesEnsuring for house complianceWorking closely with Investors, Support Coordinators and Real EstatesInspections and matching properties to match the participant's needsConducting reports and transitions of settlementsRisk assessment and reports on propertiesClient risk assessment and management planManaging properties, team leaders and support workers

To oversight all three, Sydney offices and staff across the region. Supporting and managing team leaders. Responsible to ensure all managerial tasks are continued while the manager is away on other duties. Reporting to regional manager.

Transition to National Disability Insurance Scheme (NDIS) As a Local Area Coordinator (LAC), we work directly with participants and support them in accessing and successfully transitioning to the NDIS. This includes program support, planning, community development and raising community awareness through positive culture. I focus on supporting our team in its changeable environment. My team is based at Burwood NSW and we look after the Sydney community. I was recruited since the launch of the LAC program, assisting the South West Sydney district then moved onto the community high needs' participants in the Sydney district. One of the important skill requirement for this role is communication. We have received a number of positive feedback through NDIA. We are now moving forward to work implementation phase to focus on the participants goals and community engagement. We are an adaptable team, working in a changeable environment. For that reason, it is important for us to be able to be flexible and proactive. We are increasing in numbers and looking to grow our teams. As an individual, I have an understanding of the daily challenges in a LAC role. I have been fortunate enough to have a great team leader and a mentor on expanding my inter-personal skills for this role. I am confident that I will be empowering my colleagues aside my duties with positive and interactive approach. My current achievementsI have taken the opportunity in becoming the LAC mentor to our new colleagues. I look forward to expanding my knowledge and use my skills in providing a friendly working environment.

The LAC team leader role is involved with an abundant number of responsibilities. Every team may have similar range of daily tasks and they are managed by LAC and supported by the team leader. This can range from delivering a high quality customer service to participants of NDIS. Though acting in this higher duties have increased my ability to become a more responsible senior colleague for our work delivery. Formally, I have supported in coaching/mentoring as well as being accountable to urgent work responses on this short occasion. Other detailed responsibilities such as team meetings, record, report excel spreadsheets about team performance were communicated consistently.

Public Housing- providing a basic accommodation as a place to live for people across NSW.Assisting our clients to access a range of tenancy services such as, the Government rental subsidies, assistance for people with disabilities and disadvantaged people within communities. Tenancy management, mediates across clients with complex needs to housing services. As a Client Service Officer (CSO), majority of the work requires direct interaction with clients. My role is to represent our client in liaison with Land and Housing Cooperate (LAHC), and other Governmental agencies under the Family and Community Services (FACS). Our external Memorandum of Understanding (MoU) are with the Health and the Police NSW. Our focus is highlighted on providing client with customer service. Part of this role requires assessing applications for eligibility for services and gathering client information to match needs to housing products. Managing tenancies and properties in-line with legislation, Housing NSW policies, and maintenance standards. Our further development, relationships are along with services that provides and assist communities with non-government agencies to improve our clients’ living circumstances.