Ary E. Gornstein Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Airport City, Israel

•• Provided Help Desk support for 250+ users at the facility• Improved client’s satisfaction and set a record receiving 11 recognitions in the first year• Provided remote support for production lines located in Mexico and China• Helped increasing production deploying hardware solution for Tester Machines downgrading days of out of service to 30min• Ensured that support calls are logged and handled effectively and efficiently• Increased SLA ticket resolution from 76% to 98%• Supporting users and network administrators over the telephone and by email.• Configuration and testing of any new hardware and software.• Installing and operating Windows desktop and server operating systems.• Producing documentation on operational, system and user procedures & guidelines.• Assisting the network manager with support requests.• Working closely with software suppliers to resolve operational issues.• Involved in the rollout of software updates and patches.• Investigate specialist and complex IT support issues.• Maintaining a wide range of computer hardware and software programs.• Responsible for allocating work to junior staff and induction training for new staff

Rehovot Area, Israel

• Coordinated with Hewlett-Packard and training vendors to obtain hardware/software configurations for training environments• Built and deployed PC images created with Symantec’s Deployment Solutions 6.9 and Symantec Ghost• Provided real time support to troubleshoot and resolve remote end user issues

Ramat Gan Area, Israel

Website: http://www.mecad.co.il/• Installation and maintenance of all systems, Servers Windows 2K8R2 and Windows 7 Desktops and Laptops• Producing documentation on operational, system and user procedures & guidelines• Building, configuration and troubleshooting of server and desktop hardware• Providing advice on selection and purchase of IT equipment• Obtaining quotes for supply of goods and services from suppliers• Designing, implementing and managing Active Directory• Managing Antivirus Services• Software Maintenance for the classroom computers• Control of licensing software

Lod, Israel

• Providing helpdesk support for 600 users• Managing local Win2K/2K3 Servers such as AD, DHCP, File Server, FTP, Printer Server and WSUS• Controlled Symantec Antivirus solution. SEP Server and clients. Handled migrations to newer versions• Prepared site for SOX Complain Audit and provided corporate with an update at the end of every quarter• Implemented 5S for the IT department at both facilities• Make recommendations for purchase or upgrade of equipment• Define, design and implement network communications and solutions for local plant and customers• Completed Software and Hardware Audits• Administrated Daily backups and restored data using ARCserveControlled Disaster Recovery documentation for the IT systems in the facility• Provide support for corporate IT initiatives at the local level• Reduced 34% of Microsoft licenses migrating Windows clients to Linux on production lines that required Web or Printing services as view files such as DOC, XLS or PDF

Ma'Alot, Israel

• Providing helpdesk support for 150 users.• Managing local Win2K Servers such as AD, DHCP, File Server, FTP, Printer Server and WSUS.• Managing Daily backups and restore data• Ensure adequate antivirus protection is updated.• Maintain site licenses for department/organization

Cisco Certified Network Associate - Ccna

Education record

Cisco Ios Security Specialist.

Cisco Firewall Specialist.

Cisco Information Security Specialist.

Certified In 4011 Recognition

System Administrator Microsoft Windows 2003 - Mcsa

System Administrator Microsoft Windows 2000 - Mcsa

Cisco Certified Network Associate - Ccna

Installing And Configuring Windows Server 2012

Linux Fundamentals And Basic Administration